Service Coordinator
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-09-25
Listing for:
Accelera
Full Time
position Listed on 2026-09-25
Job specializations:
-
Customer Service/HelpDesk
Office Administrator/ Coordinator, HelpDesk/Support
Job Description & How to Apply Below
As a Service Coordinator, you will serve as the central hub for our field operations, ensuring seamless communication between our clients and field technicians. By leveraging your expertise in Service Titan and logistics management, you will drive operational efficiency and deliver exceptional service outcomes in a fast-paced environment.
About the RoleAs a Service Coordinator, you will serve as the central hub for our field operations, ensuring seamless communication between our clients and field technicians. By leveraging your expertise in Service Titan and logistics management, you will drive operational efficiency and deliver exceptional service outcomes in a fast-paced environment.
Responsibilities- Optimize service delivery by managing dispatch boards, reassigning tasks, and ensuring all appointments are aligned with technician availability.
- Act as a primary liaison for clients and technicians, resolving scheduling conflicts and addressing inquiries with a solution-oriented mindset.
- Maintain high-level operational performance by executing real-time scheduling for high-priority service requests and flips.
- Enhance field success through meticulous call scrubbing, detailed documentation, and proactive appointment confirmation.
- Streamline administrative workflows by processing service invoices and managing technician purchase orders with high accuracy.
- Generate daily performance reports and dashboard metrics to support management in tracking key service KPIs.
- Provide comprehensive support to the operations team, ensuring all service calls are handled promptly and professionally.
- High school diploma or equivalent.
- Proven experience in a customer service, dispatch, or high-volume call center role.
- Proficiency in Service Titan or similar field service management software.
- Strong problem-solving skills with the ability to remain calm under pressure.
- Excellent verbal and written communication abilities.
- Some college coursework or professional certification in business or logistics.
- Demonstrated success in managing complex scheduling or dispatch workflows.
- Advanced data entry skills with a high degree of attention to detail.
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