Experienced Bilingual Customer Service Representative

Job Description

Welcome to NFS Insurances Services an established Allstate agency, where we believe exceptional customer service is the cornerstone of everything we do! Located right here in Los Angeles, Ca we're a dedicated team focused on providing our community with reliable insurance solutions and a truly supportive experience. We're not just about policies; we're about people, and we strive to make every interaction positive and reassuring.

We're looking for a bright, enthusiastic Customer Service Representative to join our close-knit office family. If you have a natural talent for connecting with people, enjoy helping others, and thrive in an environment where your contributions make a real difference, you'll fit right in. This is a fantastic opportunity to grow your skills, be a vital part of a local agency and with the best insurance carrier in the state.

Help us continue building lasting relationships with our clients and come be a part of our welcoming team!

• Paid Time Off (PTO)
• Career Growth Opportunities
• Health Insurance
• Mon-Fri Schedule
• Dental Insurance
• Vision Insurance

Responsibilities

• Be the first point of contact for our valued clients, answering calls and emails with a warm and helpful attitude.
• Listen carefully to client inquiries, provide accurate information about our insurance products and services.
• Assist clients with policy changes, billing questions, and general support needs.
• Help resolve client issues efficiently and empathetically, ensuring their satisfaction.
• Work collaboratively with our team to ensure a smooth and positive client experience from start to finish.
• Maintain organized and accurate client records in our system.

Requirements

• California Property & Casualty License preferred
• Claim experience is preferred.
• Bilingual is a must
• Strong communication and customer service skills
• Positive, self-motivated, and detail-oriented
• Ability to multi-task in a fast-paced environment