Guest Services Agent - Overnight

Job Description:

Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As an Overnight Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity!

It may be everything you've been looking for. This overnight shift is from 11 pm to 7:30 am.

Perks and Benefits :

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA and HMO have you covered. In addition we offer:3 weeks PTO
401(k) match

Annual education allowance of up to $1,000

Referral program

Residential housing discount after 1 year of continuous employment

Friends and family rates for our Hotel Properties throughout the company

What You Will DoGreets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.

Administering check-ins and check-outs.

Delivers mail, messages and packages.

Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.

Provides a wealth of information to guests on various matters such as transport and restaurant advice.

Diffuses conflict or tense situations with residents, prospects and/or guests.

Provides administrative duties as needed.

Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services Coordinates Elevator reservations for Residents: move in, move out, delivery

Assists in a timely manner with all phone calls and emails from Residents and guests

Recruits Partners for our Onni Rewards program and continuously updates Residents Ensures cleanliness and upkeep of amenity spaces by completing Property Walks Maintains Service of Resident Lounge Coffee Machines and supplies

Refers multiple services (Housekeepers, dog walkers, etc.)Assists with packages, auditing, dry cleaning and perishable arrangements

Liaison between LEVEL hotel and LEVEL Hope + Flower Extended Stay guests; assists with arrival and departure, room FOBs and mail keys Assists Residents with Friends and Family bookings with LEVEL Plans and brainstorms Resident events with Concierge, Resident Services and Property Management Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management Performs other duties as required

What You Bring High School Degree College Courses in Hospitality Management or related field, preferred

Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints

Excellent oral and written communication skills

Ability to work in very high paced work environment and excellent interpersonal skills

Must be professional, team-oriented and possess good work ethics

Excellent organizational and time management skills

Attention to detail and ability to work on multiple projects simultaneously

Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups

Must have a flexible schedule with the ability to work weekends, holiday and/or overnight

Salary Range:$22

About The Company:

Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely…