Customer Success Manager

Customer Success Manager

We're seeking a Customer Success Manager to support our client, a growing social-impact company. This is a hands-on role that combines customer success, partner management, e-commerce operations, and fulfillment coordination. The ideal candidate is highly organized, proactive, resourceful, and comfortable working across multiple areas of a growing business. Remote

What You'll Do

• Manage day-to-day orders and purchase orders with nonprofit, social enterprise, and other business partners.
• Track orders, troubleshoot issues, and follow up to keep everything moving on schedule.
• Respond to requests for pricing, product availability, and lead times.
• Maintain accurate order, partner, inventory, and customer information.
• Support partners and customers with questions and order-related needs.
• Maintain organized documentation and partner records.
• Respond to customer inquiries through email, phone, and support-ticket systems.
• Help resolve customer service issues and route sales opportunities to the appropriate team.
• Monitor inventory with fulfillment partners and help maintain appropriate stock levels.
• Coordinate shipments, purchase orders, and inventory-related issues.
• Ensure custom orders have accurate instructions and documentation.
• Provide hands-on support during busy periods to help ensure orders are packaged and shipped accurately and on time.

Qualifications:

• At least 5+ years of partnership management experience
• 3+ years of e-commerce experience
• 3+ years of project management experience
• Supply chain or fulfillment experience
• Experience with e-commerce, CRM, order management, fulfillment, and productivity platforms
• Customer Service Industry or related experience with social impact, nonprofit, or cause-based businesses preferred
• Excellent written and verbal communication skills
• Highly organized and detail-oriented
• A natural problem-solver who enjoys finding solutions
• Comfortable juggling multiple priorities in a fast-moving environment
• Able to quickly learn existing processes and systems
• Collaborative and willing to jump in wherever needed

If you're an organized, hands-on customer success professional with a passion for making an impact and working with charitable causes, we'd love to hear from you!

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. California applicants, please view our Privacy Notice here.

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