Experienced Bilingual Customer Service Representative

Job Description

We are hiring a full-time Bilingual Customer Service Representative (Spanish and English). We provide individuals and businesses in our community with reliable coverage and a supportive, personal experience, and we work hard to make every client interaction positive and reassuring. As the first point of contact for our clients, you'll answer calls and emails, explain our insurance products and services, and help with policy changes, billing questions, and everyday support needs.

You'll work closely with a collaborative, welcoming team at EIG Insurance Center and help keep our client relationships strong.

We're looking for someone who connects easily with people, enjoys helping others, and works well in a fast-paced office. If you have customer service experience and speak Spanish and English, this is a great opportunity to build your insurance skills with a local agency that supports your growth.

• Paid Time Off (PTO)
• Career Growth Opportunities
• Health Insurance
• Mon-Fri Schedule
• Dental Insurance
• Vision Insurance

Responsibilities

• Be the first point of contact for our valued clients, answering calls and emails with a warm and helpful attitude.
• Listen carefully to client inquiries, provide accurate information about our insurance products and services.
• Assist clients with policy changes, billing questions, and general support needs.
• Help resolve client issues efficiently and empathetically, ensuring their satisfaction.
• Work collaboratively with our team to ensure a smooth and positive client experience from start to finish.
• Maintain organized and accurate client records in our system.

Requirements

• California Property & Casualty License preferred
• Claim experience is preferred.
• Bilingual is a must
• Strong communication and customer service skills
• Positive, self-motivated, and detail-oriented
• Ability to multi-task in a fast-paced environment