Logistics Customer Service Representative; 2nd shift

• Transportation/Logistics

Job Title – Logistics Customer Service Representative

Company Location – Long Beach, CA

Fully On-site, No Remote (temp to hire)

Pay Range; $22-23/hr work

Schedule:

M-F: 1pm-9:30pm

Job Summary of the Logistics Customer Service Representative position Integr8staff seeks a bilingual English/Spanish Logistics Customer Service Representative to manage freight orders, tracks port-to-warehouse drayage, and coordinates order fulfillment. Located near the Ports of Los Angeles and Long Beach, these professionals resolve shipping discrepancies, ensure 24/7 supply chain communication, and process client billing and logistics documentation.

Responsibilities of the Logistics Customer Service Representative position

• Act as the primary liaison between clients and warehouse operations to ensure seamless freight movement.
• Dispatch, monitor drivers and carrier progress- schedule outbound/ inbound shipments
• Communicate with drivers and carriers regarding delays, issues, and delivery updates
• Track cargo as it moves through the supply chain, ensuring on-time drayage and storage.
• Verify all delivery documentation including PODs and warehouse personnel receipts are uploaded correctly through the designated WMS.
• Make recommendations with regard to transportation and carrier selection and assist to meet customer requirements
• Proactively manage service exceptions, delay notifications, and inventory disputes.
• Process delivery receipts, bills of lading (BOLs), and maintain accurate data in logistics software.
• Monitor carrier performance, provide feedback regarding service, communication, and reliability.
• Maintain accurate records and updates within company warehouse management systems (WMS).

Requirements of the Logistics Customer Service Representative position

• High school diploma or equivalent are required
• Substantial and relevant logistics, trucking, freight dispatching work experience, at least 2 years
• Transportation, dispatch, logistics, or customer service experience preferred
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Detail-oriented with strong follow-up and time management skills
• Ability to build positive working relationships with drivers, carriers, customers, and internal teams
• Basic computer proficiency and ability to learn company systems quickly
• Geographical knowledge and understanding of delivery operations preferred
• Bilingual English/ Spanish is required.

Updated resume is required for consideration. Only Local candidates will be considered
- Position does not offer relocation or visa sponsorship.