Customer Service Representative - French and English

Envista is a dental corporation, and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Ormco is an orthodontics business, currently looking for a Customer Service Representative.

In this role you will be responsible for providing customer service to dental professionals.

What is your role going to look like?

The Customer Service Representative is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.

• Primary internal contact for the customer and (dedicated) sales representatives from various regions for all process around quoting, order management and product / delivery information.
• Responsible for receiving, monitoring, and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
• Creates and administers quotes based on the instruction of the Sales Representatives
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Provides accurate, valid, and complete information by using the right methods/tools
• Be able to manage large amounts of chats, emails, and other communication channel
• Phone duty - answers telephone calls assuring the highest possible availability on the phone
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follows communication procedures, guidelines and policies
• Performs other responsibilities/duties that may be assigned

• 25 days of vacation
• 4 paid sick days
• Meal vouchers
• Hybrid work model
• Contribution to wellness and leisure activities - Multisport and Edenred
• Retirement plan contribution and life insurance
• Language courses
• Employee Assistance Program - free consultations in mental health, legal and financial areas for you and your family members
• Company discounts
• Attractive work environment in Prague 8 – Libeň
• Free parking in the office
• WELL certified offices we’re the only office in CEE with Platinum certification in WELL (program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...) initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges))
• Ulekare.cz – medical support for you and your family (24/7 medical consultation, appointments, vaccinations)

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

• Experience in Customer service is preferred
• Native level of French and fluent level of English language (C1)
• Customer centric approach
• Excellent communication skills (efficient, friendly and positive)
• Always maintains a positive and friendly tone with customers
• Curiosity and drive for continuous improvement
• Dental experience will be an advantage
• Good organizational and administrative skills, able to multi-task, prioritize and manage workloads
• Outstanding commitment, reliable, flexible, and able to work in a team
• Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
• Ability to work onsite 3x/week.

Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including…