Consultant II

Description

Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For more than three decades, we've been committed to caring for communities where residents love to live - pairing well-maintained homes with exceptional service and sought-after locations. We're proud to maintain a richly diverse and inclusive culture where our team members feels welcomed, valued, and set up to do their best work.

Park La Brea has 4,249 units and is located in Los Angeles, CA

Tues Dirtn. to Saturday from 9:00 am to 6:00 pm

$27.31 per hour

An Experience Consultant II at Park La Brea works closely with the Experience Manager and has responsibility for mentoring and assisting a team of customer service specialists as they respond to customer inquiries, concerns, and complaints. Resident inquiries are generally centered on the collective 4,200+ apartment units and grounds that make up the community known as Park La Brea in the Miracle Mile area of Los Angeles, and while not inclusive, they are generally in categories of in-person service, maintenance work orders, parking and storage, incoming phone calls, file audits, and overall administration of the property, as it pertains to providing a quality living experience for residents.

In this role, you will train and routinely instruct associates on the proper delivery of communications to residents and prospective residents in the community. Understanding and being able to teach others to understand that accurate and knowledgeable responses, given with a positive and respectful tone, are the foundation of continued long-term relationships. To be successful in this role, an Experience Consultant II should be welcoming with all enquiries.

Knowledge about the community is essential and knowing when to take a pause on providing information is important. Multitasking, being resilient to change, and being adaptable to new best practices will ensure operating procedures stay consistent and departmental goals are met. The role will proactively participate to ensure standards of excellence are consistently being achieved with the customer service team at Park La Brea.

• A passionate and unwavering pursuer of excellence
• An excellent communicator, problem-solver and motivator
• A disciplined customer-focused leader, consensus builder and mentor with a very strong eye for talent
• A passionate individual who can strategize and problem-solve objectively
• An organized multi-tasker who strives to outperform and exceed expectations, and thrives in a dynamic environment
• A nimble and flexible leader who can pivot on a moment’s notice as necessitated when duties and responsibilities change without advance notice
• An exceptional communicator
• A motivated thinker and trainer always striving to recruit top talent with an unrelenting commitment to retaining talent
• An enthusiastic and personable individual who enjoys building and maintaining relationships
• A creative coach who inspires top performance out of others
• A goal-focused leader with the desire to learn, teach and who is not afraid to step out of the box
• A tech savvy professional not afraid of routine work, and change
• A diligent and determined associate looking to grow their career in property management

• Greet and assist all prospects and residents in a positive, professional manner
• Assist Assistant Experience Manager and Experience Manager with managing the voice mailboxes, email requests for various services, and PLB Notices inboxes to ensure that the Experience Consultants respond/manage as necessary
• Assist Check voice mail…