Customer Experience Quality & Insights Specialist
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support
GENTLE MONSTER is seeking an analytical, detail-oriented Customer Service Operations Specialist — Agency Performance & Quality to analyze the full customer journey and monitor an external service agency across the U.S. and Canada.
You will connect data, validate reports, investigate CX issues, and help build a centralized service hub spanning e-commerce, retail, RX, and PS channels. This internal role emphasizes data-driven findings and targeted training improvements.
As a Customer Experience Quality & Insights Specialist, you will play an important part at GENTLE MONSTER in Los Angeles, CA, United States.
This posting is for the Customer Experience Quality & Insights Specialist role at GENTLE MONSTER, based in Los Angeles, CA, United States.
We are looking to fill the Customer Experience Quality & Insights Specialist position at GENTLE MONSTER in Los Angeles, CA, United States.
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