Student Services Advisor II

The University of Southern California (USC) is one of the world’s leading private research universities. An anchor institution in Los Angeles and a global center for arts, technology, and international business, USC is also one of the largest private employers in the City of Los Angeles. We are searching for exceptional individuals to help us fulfill our mission: developing individuals and society as a whole through the cultivation and enrichment of the human mind and spirit.

As an employee of USC, you will be part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students, and staff that make the university what it is.

USC Athletics aims to inspire champions in competition and in the classroom. We exist to enrich the lives of students to positively impact our community and world for generations to come. Operating with the four core values of Competitive Spirit
, Togetherness
, Passionate Pride for USC
, and Our Courage to Blaze the Trail
, the Trojans choose to lead by example.

With over 600 student-athletes competing throughout USC’s 23 sports programs, USC Athletics is committed to serving as the unmatched, unquestioned top destination for talented student-athletes to reach their fullest potential in all that they do and offering student-athletes the ability to compete for NCAA and Big Ten championships while working toward a degree from one of the world’s leading universities.

USC Athletics is looking to hire a Student Services Advisor II to join our staff and student community of 600+ individuals. This role counsels and/or provides undergraduate and/or graduate students with student services covering one or more key areas such as admissions, financial aid, academic counseling and advisement, graduation counseling and clearance, records and registration, placement and career services, and student programs.

Coordinates delivery of services with appropriate university offices. Position is affiliated with a major academic program, academic department, school or college. This is a specialist position which may lead other student services advisors or may perform highly specialized activities for which an advanced degree is a minimum requirement (e.g., academic counseling and programming and curriculum development).

Reporting directly to the Assistant Director of Athletic Academic Advising, the Student Services Advisor II will provide comprehensive academic support and guidance to student-athletes within the Football and Men’s Volleyball programs. This position will play an integral role in promoting academic achievement, personal development, and overall student-athlete success through individualized advising and collaboration with key campus partners.

The ideal candidate will possess a thorough knowledge of NCAA Bylaw 14 and academic eligibility requirements, along with strong proficiency in Microsoft Office applications. They will demonstrate excellent written and verbal communication skills, exceptional attention to detail, and a minimum of three years of experience in transcript analysis, eligibility certification, and academic advising. The successful candidate will also have experience with Academic Performance Program metrics and the ability to analyze and project Academic Progress Rate (APR) and Graduation Success Rate (GSR) outcomes.

A master's degree and at least three years of professional experience working directly with student-athletes in an academic setting are required. The ideal candidate will be proactive in identifying potential academic challenges, developing effective solutions, and managing multiple priorities while consistently meeting deadlines in a fast-paced environment. An understanding of the unique culture and academic needs of college student-athletes is strongly preferred.

The Student Services Advisor II will work collaboratively with a team of academic advisors, learning specialists, coaches, and additional academic support staff to deliver a holistic student-athlete support experience. The successful candidate must be flexible, adaptable, solutions-oriented, and comfortable working in a fast-paced,…