Education Assistant

The role of the Education Assistant involves the day-to-day scheduling and coordination of the activities of the Group Visits Programs. On Monday through Friday, this will involve scheduling group visits, outreach visits, volunteer docents and facilitators, preparing materials for daily visits, and maintaining the group tour schedule on Altru and in Google Calendar. This position may be asked to work occasional weekends or evening education events as scheduled.

This position will work closely with staff, museum volunteers, and school teachers and administrators to ensure smooth execution of school visit programs. The Education Assistant works in close collaboration with colleagues in the Education Unit and Volunteer Office. Anti-bias and anti-racist teaching must be promoted. Position is Full-Time for up to 40 hours a week.

• Schedules and oversees detailed logistics of group visits. This includes on-site school visits and may include some support of classroom outreach visits.
• Ensures adequate volunteers are available for on-site group visits.
• Maintains detailed communication with Education Department staff and group tour leaders to schedule and coordinate group visits.
• Corresponds with teachers and school administrative offices as necessary to schedule visits and make arrangements for off-site visits to schools. This includes communication regarding arrival procedures, classroom set-up, technology needs, and payment for visits.
• Maintains museum group tour and outreach schedule in Altru and Google Calendar.
• Tracks data, including attendance figures and revenue generation for the group visit and outreach program.
• Approves bus funding, tracks bus funding, and processes incoming invoices and admission payments for school groups.
• Prepares supplies and materials for daily school and classroom visits and communicates with the Facilities Department to ensure appropriate classroom set-ups to suit visit needs.
• Assists in other activities and projects of the Education Unit as appropriate, including but not limited to education workshops, virtual visits, and partnership programs.
• Staff members must be able to work with visitors of all ages to support the various events sponsored by the Museum. Each staff member will be expected to work on a minimum of three museum-wide events per year:
  • JANM’s Gala and Online Auction—(off-site) typically held in the Spring (April-May)
  • JANM’s Oshogatsu Family Festival (usually 1st Sunday in January)
  • JANM’s Natsumatsuri Family Festival (Saturday in August)

This list is not exhaustive and may be supplemented as necessary.

Incumbent will perform related duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

High School Diploma, Bachelor ’ s degree preferred from an accredited college or university; or an equivalent combination of education and experience.

At least one year of experience working in a customer service role. Administrative assistant experience in a non-profit, volunteer-centered organization and experience in an education or customer service role in a museum is beneficial. Understanding of basic principles of volunteer management. Professional phone and email manner is essential. Ability to discern how to prioritize, plan, and manage tasks according to firm deadlines, clearly communicate delays, and respond to requests in a timely manner is required.

Being able to work well in a team as…