Program Instructor

The Bank Work$ Instructor’s primary responsibility is to provide coaching and training sessions to participants of the Bank Work$ program utilizing existing curriculum and training materials as well as developing additional curriculum in soft skills, business acumen, and job search techniques to support the transition of participants to full employment. Secondary responsibilities include working with team members at the Institute for Career Opportunity (ICO) to recruit, evaluate and screen candidates for enrollment and to provide business outreach to all area banks to develop job opportunities for graduates by cultivating and maintaining relationships with bank recruiters and managers.

The successful candidate will be an outcomes-driven individual with a strong customer service orientation and a minimum of three to five years’ experience demonstrating success in a variety of disciplines

Bachelor’s degree required, preferably in social services, social work, education, business or related field. An equivalent combination of experience and education will be considered.

Must have minimum three years’ experience working in a retail banking environment

Must have minimum two years’ experience conducting classroom training for adults

Experience working with multi-cultural and/or low- to moderate-income and/or disadvantaged populations

One to two years’ experience in client recruitment, enrollment and career assessment and planning is a plus Proficient in use of PC, Microsoft Office Suite and Internet tools; able to deliver curriculum using a Learning Management System and assist students in accessing the LMS and online job search tools

Strong interpersonal skills and collaborative manner required with an ability to interact effectively with program participants, employers, program funders, JVS staff and other parties.

Must model professional behavior (communication, punctuality, professional appearance, etc.)Strong career development and coaching skills, organizational skills, resourcefulness, initiative, entrepreneurial spirit, and attention to detail

Ability to perform comfortably in a business and social service environment

Strong written and oral communication/presentation skills

Duties and responsibilities are carried out with considerable independence within the framework of established policies, procedures and guidelines

Must have reliable transportation for conveyance to locations around greater Los Angeles KEY RESPONSIBILITIES Use provided curriculum materials to deliver retail bank training classes responsive to the needs of the banking industry.

Provide individual and group job preparation to develop the habits and attitudes needed to be successful in the workplace

Coach clients in developing job skills, resumes, cover letters etc. and provide clients with job search information including assistance completing on-line job applications

Closely coordinate with Director to maximize participant placement in employment in banking positions

Interview candidates for enrollment and administer testing to determine eligibility

Maintain accurate documentation on classroom performance and participation for each student enrolled in the program.

Delivers instruction at other locations as needed.

Show demonstrated ability to interact with people of different cultures.

Perform related duties as assigned by management

Key Performance Indicators are:

Number of participants enrolled in the programs

Participant program completion rate Participant placement rate Participant job retention rate Positive employer feedback and overall satisfaction with hires

Outcomes will be achieved by way of:

Program Training and Support Case Management Post-Instruction Activities Outreach and Recruiting Reporting and Monitoring
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