Public Services Assistant

Reporting to the West Los Angeles (WLA) Campus Librarian, the Public Services Assistant oversees daytime library operations at the WLA Campus Library and provides support to libraries on other Pepperdine campuses as needed. The Public Services Assistant performs a variety of duties to assist Pepperdine students, faculty, and staff, which include: checking out library materials, navigating the library catalog, helping patrons to print documents, and answering basic reference questions in person and via the library’s chat reference service;

adding digital sources to the library’s eReserves platform for both online and in-person WLA classes; serving as the libraries’ designated copyright coordinator; supporting Interlibrary Loan processing; and designing engaging displays of WLA Library’s collections. This position supports the University’s mission and strategic plan of promoting academic excellence and Christian values by providing outstanding customer service and assisting students, staff, and faculty at the West Los Angeles Campus Library.

• Oversee daytime library operations and manage circulation activities, including check-out and check-in procedures, print and electronic reserves, navigating and assisting patrons with the library catalog, document delivery, shelving books, and other patron-initiated borrowing. Answer basic reference questions in person and via the library's chat reference service, and refer more complex questions to librarians. Open and close the library.
• Hire and supervise student employees, including creating and maintaining student work schedules, keeping an accurate account of timecards, and evaluating performance.
• Upload assigned readings to the library's e-reserves platform.
• Support Interlibrary Loan processing.
• Assist librarian with various projects such as collection development, designing displays, and other related tasks.
• Assist patrons with podcasting, one-button studio, printers, and other equipment. Assist librarians with book orders and word processing.
• Serve as the libraries' designated copyright coordinator.
• Answer phone and in-person inquiries regarding library holdings, hours, and services, and provide referrals to librarians or other departments as needed.
• Participate in the activities of the Graduate Campus Libraries committee, including attending meetings and collaborating on initiatives addressing the needs of graduate students and faculty.
• Perform other duties as assigned.
• Uphold University mission and Libraries' core values through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Required:

• High school diploma or equivalent.
• Prior customer service experience.
• An appreciation for and commitment to the university’s Christian mission and a desire to contribute to that mission.
• Demonstrated sound judgment and emotional intelligence.
• Strong verbal and written communication skills.
• Willingness to learn; strong customer service skills; attention to detail.
• Proficiency with Google Workspace, Microsoft Office, and Zoom.

Preferred:

• Bachelor's degree.
• Prior library experience.
• Interest in education, psychology, and/or research.
• Familiarity with library platforms, including World Cat, Spring Share, and/or Tipasa.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $21.63 - $24.03 per hour

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on…