Managing Director, Technical Account Lead - Utilities; Transmission and Distribution

Position: Managing Director, Technical Account Lead - Utilities (Transmission and Distribution))
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Position Overview:

West Monroe is seeking a senior, technically grounded Managing Director to serve as the Technical Account Lead for a large CA IOU, working in close partnership with the Account Lead to deepen and expand one of the firm's most strategic utility relationships.

This role is purpose-built for a leader who operates at the intersection of client intimacy, technical credibility, and commercial growth. You will be embedded in the utility client account, developing a deep understanding of the client's most complex technology and grid challenges, and translating those challenges into actionable opportunities for West Monroe.

You will act as the technical "tip of the spear"-engaging credibly with utility's technology and grid leadership, pressure-testing problem statements, identifying downstream implications, and mobilizing the right experts from across West Monroe's Technology & Experience Practice and broader Firm.

Success in this role requires the ability to connect dots faster than the client, shape solutions before they are fully defined, and convert technical insight into measurable revenue growth and long-term partnership value.

Key Responsibilities:

Utility Account Technical Leadership

• Serve as the primary technical advisor and thought partner to utility account across IT, OT, and grid modernization domains

• Develop a deep, first-hand understanding of the utility's technology landscape, constraints, and strategic priorities

• Engage directly with utility's stakeholders (CIO, CTO, grid operations, engineering, and architecture teams) with high technical credibility

• Deconstruct client challenges into root causes, risks, and technical and operational implications

• Proactively identify white space opportunities by anticipating needs across utility's T&D and enterprise technology ecosystem

Opportunity Shaping & Solution Orchestration

• Translate client problems into well-defined, actionable opportunities aligned to West Monroe capabilities

• Act as the bridge between utilities and West Monroe's Tech Ex practice, bringing the right SMEs, architects, and delivery leaders into the conversation at the right time

• Shape and co-develop solutions that are technically sound, commercially viable, and differentiated

• Lead or support proposal development, solutioning, and deal strategy for complex engagements

• Ensure continuity from problem identification -> solution shaping -> deal closure -> delivery alignment

Commercial Ownership & Growth

• Own and deliver against revenue targets specific to the utility account

• Partner with the Account Lead to define and execute a multi-year account growth strategy

• Expand West Monroe's footprint into new buying centers through technical credibility and insight-led selling

• Drive pipeline development through proactive client engagement and opportunity identification

Preferred Technical Domain Focus Areas

• Grid & OT Systems: ADMS, EMS, DERMS, SCADA, outage management, grid-edge integration

• Enterprise Platforms: SAP/Oracle (ERP, EAM), asset management, work management systems

• Data, Cloud & AI: Cloud platforms (AWS/Azure/GCP), data architecture, advanced analytics, AI/ML for grid and asset intelligence

• Grid Modernization: DER integration, electrification, reliability and resilience programs
• IT/OT Convergence: Architecture, cybersecurity, data integration, and operational alignment

Qualifications:

• 15+ years of experience in utility technology, consulting, or related leadership roles

• Deep, hands-on understanding of electric utility IT and OT environments (T&D focus)

• Demonstrated ability to engage credibly in technical conversations with utility engineering and architecture leaders

• Proven track record of originating, shaping, and closing complex deals ($5M+)

• Experience working within or closely with large IOUs (preferably PG&E or similar-scale utilities)

• Strong commercial acumen with the ability to translate technical challenges into revenue opportunities

• Ability to navigate ambiguity, connect disparate issues, and synthesize into clear client solutions

• Executive presence with a bias toward action and ownership

• Bachelor's degree with strong academic achievement; MBA or…