Mission Operations Specialist

Role Overview

The Mission Operations Specialist serves as the frontline technical representative supporting internal R&D, deployed systems and customer operations. This role is responsible for fielding and troubleshooting CHAOS Industries' software and hardware capabilities in operational environments. It requires strong initiative: building trust, learning, driving, and delivering outcomes and flawless execution.

• System Deployment & Fielding
  • Excited to be where the customer needs us.
  • Detail‑oriented to ensure everything for a given deployment is at maximum readiness and gets where it needs to be, on time.
  • Coordinate, plan, and set up for internal R&D testing, customer demonstrations, exercises and deliveries.
  • Support installation, configuration, integration, and fielding of company systems.
  • Cross‑functionally coordinate with logistics, engineering, and program teams to ensure successful deployments.
  • Be the customer's most trusted tactical partner.
• Know our products – know the mission
  • Intimate product knowledge, willingness to be hands‑on with hardware in the field.
  • Lead basic system troubleshooting with confidence and support engineering teams in diagnosis and resolution of hardware, software, networking, and integration issues.
  • Escalate complex technical issues to engineering teams with detailed reproduction steps and operational context.
  • Work full‑time onsite at Headquarters in Hawthorne, CA.
  • Regular CONUS/OCONUS travel required (50%).
• 3+ years experience supporting military, government, or enterprise technology systems.
• Solution‑oriented mentality; go to obtain missing information, use creativity to problem‑solve, relish opportunity to tackle difficult problems. Strong troubleshooting skills across hardware, software, networking environments.
• Experience with tactical communications, networking, sensors, UAS, C2 systems or AI‑enabled platforms.
• Enjoy hands‑on hardware work. Company is engineering‑first with a hardware component.
• Ability to seamlessly organize and navigate overseas engagements, operate in remote areas and plan to mitigate risk to reputation, mission and personnel.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and communication software like Slack, Teams, Zoom.
• Active U.S. security clearance or ability to obtain one.

• Bachelor's degree in Engineering, Computer Science, Information Systems, Military Science or related field (desired but not required).
• Previous FSR, FAE, Systems Engineer, Solutions Engineer, or Technical Operations Engineer experience with a hardware component.
• Knowledge of radar, RF, sensor, weapons systems, defense technology and communications.
• Military background or extensive experience working with militaries.

• Hourly Rate: $28.00 - $40.00 per hour.
• Competitive base salary, generous pre‑IPO stock option grants, relocation assistance, annual bonuses (coming soon).
• Health Benefits:
  
  Medical, dental and vision fully covered by company.
• 401k with 50% company match up to 6% of pay, FSA, HSA, life insurance and more.
• Additional perks:
  Free daily lunch, No meeting Fridays, unlimited PTO, casual dress code.

As set forth in CHAOS Industries’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.