Tech Support Engineer

Requirements

• Bachelor’s degree in electrical engineering, Power Systems, Computer Science, or equivalent
• Manufacturing Execution System (MES) experience including Operation, Performance, and Quality aspects
• Technical expertise in HMI or SCADA troubleshooting
• Proficiency in software and database troubleshooting, diagnosis, and problem-solving
• Experience with SQL Database querying and programming
• Exceptional interpersonal skills and team-oriented mentality
• Self-motivated, proactive, and customer-focused with a positive attitude
• Ability to learn quickly and be inquisitive
• Excellent written and oral communication skills
• Comfortable working in a fast-paced, dynamic environment
• Capability to interact effectively with people from diverse technical backgrounds
• Availability for occasional travel to various customer sites regionally and worldwide
• (Desirable) Proficiency in , C#, HTML5 coding
• (Desirable) Experience with Angular, JavaScript, C#, ASP.NET, and .NET CORE
• (Desirable) Familiarity with AVEVA products, especially System Platform, Historian, and In Touch
• (Desirable) Basic understanding of control systems and PLC

• Ensure the reliability and performance of client applications while addressing any potential technical issues
• Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions
• Collaborate effectively with our global R&D Solution team to manage issue escalations
• Develop and recommend corrective measures for technical application issues identified in the field or in-house
• Solve technical problems from end customers, application engineers, and engineering teams
• Document and disseminate knowledge through the creation of KB articles concerning technical issues and their resolutions