Field Service Technician; Los Angeles, CA

Overview

Are you highly committed to delivering exceptional customer service and building strong, long‑lasting relationships with clients? Do you enjoy working closely with clients and colleagues to troubleshoot technical issues and provide effective solutions that minimize downtime and ensure optimal performance?

As a Field Service Technician (FST), you will help us ensure a seamless customer rollout of our safety detection technology. You will support product demos and installations, and provide maintenance, upgrades, and repairs to existing field units.

In the first 30 days, you will:

• Begin Evolv Express technical training on the products you will be working with, as well as the tools, equipment, and software you will use in the field.
• Shadow a more experienced field service engineer to observe their work, learn from their expertise, and familiarize yourself with the typical tasks and challenges of the job.
• Build relationships with customers, assess their needs, and answer any questions or concerns they may have.
• Start performing basic field service tasks, such as installing, maintaining, and repairing equipment, and documenting your work in service reports or other forms.
• Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance from your manager or supervisor.
• Learn about the company’s internal processes and systems, such as inventory management, invoicing, and scheduling, and how to use them effectively.

Within 3 months, you will:

• Take initiative in group and independent situations to ensure Evolv, you, and your customer are set up for success.
• Develop strong interpersonal relationships with teammates, sales executives, customer success managers, and other members of Evolv’s revenue organization.
• Have a strong understanding of the technical requirements of Evolv products.
• Build a good rapport with our clients and create a lasting impression.
• Independently resolve 2–5 break‑fix incidents.
• Show excitement about taking on more responsibility as you progress in your role.
• Complete all required administrative tasks such as expenses, work orders, and RMAs.

By the end of the first year, you will:

• Demonstrate a thorough understanding of the Express system and software.
• Lead 2–4 special event support activities at strategic locations such as sports stadiums and large venues.
• Independently perform repairs on the Express units.
• Assist in on‑the‑job training of new personnel and third‑party service providers.

Technical

Skills:

• Product Knowledge – Understanding the hardware and software components of Evolv products.
• Technical Training – Ability to undergo and apply training on products, tools, equipment, and software used in the field.
• Troubleshooting – Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and diagnostic tools.
• Equipment Maintenance – Installing, maintaining, repairing, and upgrading equipment for optimal performance.
• Software Maintenance – Performing scheduled software maintenance and upgrades.

Customer Service

Skills:

• Customer Relationship Building – Establish and maintain strong, long‑lasting relationships with clients.
• Communication – Excellent verbal and written skills to interact effectively with customers, assess their needs, and address questions or concerns.
• Customer Training – Train customer employees and security staff, ensuring a high level of satisfaction with the product and its operation.

Operational

Skills:

• Project Management – Manage time effectively to complete all assigned work orders on schedule.
• Administrative Proficiency – Complete required administrative tasks, such as managing expenses, work orders, and RMAs.
• Inventory and Supply Chain Management – Knowledge of internal processes and systems related to inventory, invoicing, and scheduling.

Soft Skills:

• Adaptability – Willingness to work in various conditions, including nights, weekends, and holidays, as required by customer needs.
• Teamwork and Collaboration – Work collaboratively with customers, operations, engineering, and management teams.
• Initiative – Take initiative in group and independent situations to…