Technical Service Engineer

About the role:

The Technical Service Engineer (UPS/Cooling) is responsible for commissioning, maintenance, troubleshooting, and repairing cooling systems in the data center. The role involves traveling to client sites, ensuring equipment operates efficiently, and delivering high-quality service to maximize customer satisfaction.

• Commission, inspect, and service cooling systems and related equipment.
• Perform routine preventive maintenance, testing, and calibration of cooling systems.
• Diagnose mechanical, electrical, and control issues; carry out necessary repairs and adjustments.
• Respond to customer service calls, provide on-site technical solutions, and ensure timely resolution of issues.
• Provide technical training and support to clients on system operation and best practices.
• Maintain accurate service records, documentation, and reports.
• Collaborate with engineering and product teams to provide feedback for product improvements.
• Ensure compliance with safety regulations, environmental standards, and company policies.
• Manage spare parts, tools, and equipment efficiently.
• Support continuous improvement initiatives and uphold high service quality standards.

• Bachelor’s degree or diploma in Mechanical Engineering, Electrical Engineering, Refrigeration, HVAC Technology, or related field.
• Strong knowledge of thermodynamics, fluid mechanics, and control systems.
• Ability to read and interpret technical drawings, wiring diagrams, and service manuals.
• Proficient in troubleshooting and repairing mechanical and electrical components.
• Good communication and customer service skills.
• Willingness to travel frequently and work independently.
• Certification in HVAC/R or relevant trade license (preferred). Familiarity with industry standards (ASHRAE, EPA, F‑Gas, etc.) is a plus.

• Frequent travel to customer sites (regional/national).
• On‑call availability for emergency support.
• Exposure to mechanical, electrical, and environmental hazards (with required PPE provided).
• Hands‑on experience in servicing cooling products (HVAC, refrigeration, chillers, cooling towers, or similar equipment).
• Strong knowledge of thermodynamics, refrigeration cycles, and control systems.
• Ability to read and interpret mechanical/electrical drawings and technical manuals.
• Excellent troubleshooting and problem‑solving skills.
• Strong communication and customer service orientation.
• Willingness to travel frequently and work independently.
• HVAC/R certification, EPA/F‑Gas license, or equivalent (preferred).