Biomedical Engineer; Clinical Specialist

Biomedical Engineer (Clinical Specialist)

• Full-time
• Department:
  Support
• Compensation: USD 65,000 - USD 80,000 yearly

Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.

Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we’re transforming healthcare to improve the lives of patients everywhere.

We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.

Together we’re dedicated to making an impact. Join and grow with us.

• Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery to maximize Brainlab product efficiency and usage.
• Manage and maintain install base, including basic 3rd party integrations.
• Analyze and resolve product issues for Brainlab systems at assigned accounts via Salesforce through detailed analysis and critical thinking, supported by technical training and documentation.
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
• Provide clinical case coverage and support for complex cases and Go-Live launches (based on availability).
• Drive customer utilization by optimizing unique workflows and special applications.
• Act as escalation point for clinical regional issues.
• Direct and assist Radiology staff in performing necessary scans prior to surgery.
• Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services.
• Develop and conduct training programs for hospital staff enabling in-house training.
• Act as primary customer liaison, maintaining contact with customers, assessing satisfaction and usage levels, and providing recommendations.
• Collaborate with the Application Consultant to increase revenue via spare parts, upgrades, contract renewals, etc.
• Work with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demos/evaluations, and Research & Development projects.
• Attend meetings and trade shows to demonstrate and promote IGS products and services.
• Stay informed about Brainlab developments and competitive IGS products through ongoing training and research.
• Collaborate with the Regional Support Manager to provide regular content for team calls/meetings (e.g., clinical knowledge transfer, sharing best practices, and case setups).
• Maintain Salesforce documentation of working hours.
• Attend IGS Continuing Education annually and maintain annual product certification competency.

Salary range: 70-85k.

Notwithstanding the foregoing, nothing in this job description alters your at-will employment status. Additional duties may be assigned at Brainlab's discretion.

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required.
• 1-3 years minimum experience in a technical support role, preferably for a healthcare company or provider.
• 1-2 years minimum sales experience with a healthcare company preferred.
• Knowledge of surgical procedures, anatomy and medical terminology preferred.
• Proficient in the use of PC software applications including Microsoft Office.
• Self-motivated, detail oriented and a proven history of ability to make independent decisions.

In return for the experiences listed above we will provide a business casual environment, a competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits, and much more.

Visit us at:

Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Brainlab participates in E-Verify. For more information, or to review the EEO Law Poster, please visit the E-Verify information page.

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