Monitor--SC/Lafayette
Listed on 2026-02-28
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Entertainment & Gaming
Customer Service Rep
Monitor-11-205-SC/Lafayette
Position:
Monitor, The Salvation Army Southern California, Lafayette, California
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position SummaryThe Bridge Home:
La Fayette Monitor provides general oversight of residents and rooms, checking in and discharges of residents, and evaluating and reporting on resident’s condition to the Program Coordinator and Case Managers. The Monitor is also responsible for assisting case managers in the completion of documentation and tracking resident’s progress upon discharge and follow‑ups.
- Provide professional, compassionate, and safe care for all residents.
- Respond to client needs promptly, professionally, and with great courtesy.
- General monitoring of clients to ensure that a safe, quiet, and friendly atmosphere is maintained.
- Explain rules and procedures to all clients.
- Ensure client adherence to program policies and procedures.
- Complete intakes and intake forms and records, establishing an individual resident file for new intakes.
- Enter and update all HMIS data as needed.
- Follow all TSA policies and procedures.
- Complete all daily logs, gather needed signatures and give complete end‑of‑shift reports to the oncoming shift and the Program Manager.
- Monitor the facility in and out and residents, make rounds as directed by your supervisor.
- Document and report unusual occurrences, incidents and injuries.
- Maintain neat and clean resident cubicles, keep hallways free of obstructions and other safety hazards.
- Coordinate with other staff to ensure safety and security measures are adhered to.
- Maintain security inside and outside the building.
- Respond promptly and appropriately to emergency situations.
- Maintain resident confidentiality.
- Assist Case Managers in completing documentation and tracking residents upon discharge.
- Answer and direct incoming calls to the appropriate individuals in a courteous and professional manner.
- Monitor client medication.
- Assist with kitchen duties as needed.
- Assist with cleaning common areas daily, room turnovers, house laundry, and donations.
- Work an irregular schedule with varying hours as needed.
- Perform other duties as assigned by your immediate supervisor and/or management personnel.
- All duties will be performed in a courteous manner, allowing clients and staff to maintain a healthy sense of self‑worth.
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 25 lbs. This position requires the employee to be vaccinated from Covid‑19.
Minimum Qualifications- High School Diploma or GED required; A.A. or B.A. / B.S. highly preferred.
- Bilingual English/Spanish preferred.
- Must pass criminal background check in order to be eligible for employment.
- Must be at least 18 years of age.
- Knowledge and sensitivity regarding issues of homelessness, mental health, and chronic illness.
- Ability to obtain annual TB test and complete other required Salvation Army trainings (decision driving, PTM, etc.).
- Basic information of blood‑borne infection and universal precautions including the use of protective devices.
- CPR/First Aid certification.
Entry level
Employment TypeFull‑time
Job FunctionOther
IndustryNon‑profit organizations
EEO StatementThe Salvation Army is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected characteristic.
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