Mobility Attendant​/Caregiver

Benefits

• 401(k)
• Competitive salary
• Employee discounts
• Free uniforms

• Meet and greet passengers with disabilities at designated entry points.
• Escort individuals safely and efficiently to ticketing areas, train platforms, and other station destinations.
• Navigate through terminals, buildings, and designated areas while ensuring passenger comfort.
• Communicate clearly and respectfully with passengers, staff, and supervisors.
• Assist with mobility equipment, including wheelchairs, walkers, gait belts, and scooters.
• Maintain the cleanliness and functionality of Era Life Care’s wheelchairs and assistive equipment.
• Provide directions and general assistance with boarding and disembarking.
• Help passengers as they board and exit transportation, ensuring a smooth and safe transition. Additionally, help them connect to the appropriate transportation services to ensure they reach their destinations efficiently and without confusion.

• Provide clear verbal directions and guidance on station layout, train schedules, boarding procedures, and transfer options.
• Tailor services based on each client's individual needs, ensuring personalized support for passengers with mobility challenges, visual impairments, or other disabilities.
• Assist passengers in locating elevators, escalators, ramps, and accessible seating areas to ensure smooth navigation within Los Angeles Union Station.
• Ensure safe and comfortable movement through busy areas.
• Function as a liaison between passengers and station personnel for Amtrak and Metrolink, coordinating with staff to address accessibility concerns or special assistance requests.

• Assist with medical emergencies by notifying emergency responders, alerting station staff, and remaining with the individual to provide reassurance and comfort until help arrives.
• Recognize signs of distress and take prompt action, offering initial assistance such as guiding passengers to a safe location.
• Support station staff during evacuations using accessible routes and assist in safely relocating disabled travelers.
• Communicate effectively with emergency personnel, relaying key details about passengers requiring special assistance.
• Remain calm and composed in emergencies to provide stability and security for those in need.

• Monitor surrounding areas to identify individuals exhibiting non-transit behavior, including unhoused individuals attempting to enter restricted or passenger-only areas.
• Collaborate with Union Station Security Services to engage, deter, and redirect non-transit individuals in a non-confrontational and professional manner.
• Observe and report potential safety issues, including aggressive or assaultive behavior, and assist security personnel with de-escalation when necessary.
• Promote a welcoming yet secure environment for passengers by maintaining awareness and calmly managing disturbances.

• Prior experience collaborating with individuals with disabilities or in customer service, security, transportation, or healthcare settings is preferred.
• Must complete Era Life Care’s disability awareness and safety training program.
• CPR and First Aid certification preferred.
• Strong verbal and non-verbal communication skills, with the ability to interact patiently and professionally with passengers, staff, and emergency personnel.
• Ability to remain calm and act effectively in emergency or high-stress situations.
• Ability to collaborate respectfully and effectively with security staff, transit personnel, and the public.
• Physical capability to assist passengers, including pushing wheelchairs, navigating crowded areas, and ensuring safe transport.
• Diligence to maintain accurate records of passenger assistance, report incidents, and follow safety protocols.
• Flexibility in scheduling, including availability for weekends, holidays, and varied shift hours, as required.

MUST HAVE TB TEST AND LIVESCAN BACKGROUND CHECK