Services Manager ( Arena)

Premium Services Manager

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Arena is where the world comes to play, perform, and come together. As one of the most iconic venues in sports and live entertainment, we host unforgettable moments, from championship games and global tours to once in a lifetime events that define the culture of Los Angeles.

Owned and operated by AEG, our team brings live experiences to life with creativity, precision, and pride. Every role plays a part in creating nights fans remember, powered by people who care about the details and the impact of getting it right.

If you want your work to show up in real moments, in a venue where history is made every night, there's a place for you here. Because it happens here.

Job Summary:

The Premium Services Manager is a key position within the Premium Services team. The incumbent is responsible for business goal, enhancing the experience and retaining the business of all the Arena Suite Owners, Premier Suite Holders, Premier Table & Lounge Clients, Lexus Club Members, and theater Box Holders.

Essential Functions:

• Manages all the Arena & theater event communication that are distributed to entire Premium Seating client base of approx. 1,000 members.
• Manages high call volume, emails, and supports client services by being the primary contact for all Premium Seating members.
• Responsible for creating ticket vouchers for all requests within CRM and maintaining the accuracy for reporting of ticket management system.
• Educate Suite Administrators and guest on the online food & beverage ordering software that generates sales for Levy Restaurants.

Required Qualifications:

• BA/BS Degree (4-year) within a hospitality or customer service field.
• 4-6 years of related customer services experience in sales, preferably in an arena, hotel, or retail setting.
• Experience leading, developing and coaching teams is highly preferred.
• Excellent people skills with an ability to interact effectively and in a professional, diplomatic and mature manner with clients, guests, and co-workers within the organization.
• Highly organized with good coordinating and project management skills.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), and ability to learn required business systems.
• Strong verbal and written English language skills.
• Demonstrated excellence in providing superior customer service.
• Able to meet tight deadlines and work effectively in a high-pressure environment.
• Must be able to work a flexible work schedule and work evenings, weekends and holidays.
• Knowledge of ticketing, CRM and/or food and beverage ordering software.
• Must demonstrate a positive and results oriented work style.
• Must has strong influencing and negotiation skills.
• Ability to work independently and autonomous,…