Sales & Operations Manager_Colleague Banking

MANAGER SALES & OPERATIONS  BANKING

Provides day-to-day servicing for Colleague Banking clients and relieves the Colleague Banking Manager from performing account specific operational responsibility. Resolves client inquiries/complaints and identifies cross-sell opportunities by assessing deposit portfolio and client needs. Works directly with colleagues in all areas of deposit and loan operations (e.g., wires, new deposit accounts, checking and savings account activity, Mobile Banking, Online Banking, CDs, loan payments and advances, etc.).

Provides clients with accurate, timely and extensive information to ensure quality service and client retention. Oversees the risk associated with the operational aspects of client servicing and transaction processing for the portfolio supported. Completes KYCs, as needed, for new accounts, loans and other products. In addition, will be responsible for performing the following or special projects from the Colleague Banking Manager:

• Identifies opportunities for process improvement within Colleague Banking, and reports progress, as appropriate, to the Colleague Banking Manager.
• Acts as FIRA/Reg O designee for Colleague Banking Manager and carries out the duties required by current Reg O policy.
• Emphasis on increasing the number of Colleague Banking clients, as well as increasing deposits and client wallet share.
• Attend courses offered by City National University to build knowledge base of supervisory and management skills in anticipation of the future hire of a Colleague Banking staffer and direct report to this position.

• Acts as primary liaison between the client and all areas of the bank. Performs follow up with all client requests to ensure completion and satisfaction.
• Resolves client inquiries and complaints and take appropriate action to prevent future problems. Contacts clients regarding overdrafts (or other related problems) and performs follow-up necessary to resolve situations. Determines appropriate method of approach.
• Analyzes client needs in order to cross-sell a wide variety of Bank services. Introduces clients to appropriate areas within the Bank including Residential Lending, City National Securities, and City National Rochdale.
• Maintains complete knowledge of all Bank products and services.
• Participates in cross sell activities with the Colleague Banking Manager and entire Colleague Banking team, as appropriate.
• Performs deposit operations-related activities within the department. Review and process deposits. Approve checks for cashing. Prepare and approve (within authority) outgoing wire transfers. Initiate debit and credit entries to checking/saving accounts for transfers, branch settlements, loan payments, etc. Assist with inquiries and transactions related to mobile banking and online banking activities.
• Reviews deposits and either approves, declines, or places holds on immediate credit based on knowledge of clientele, account balance, account history and other related factors, within delegated authority.
• Process/approve transfers, overdrafts, and waivers of fees, within specified authority limit.
• Maintains up-to-date knowledge of account activity by reviewing various reports (e.g., overdraft reports, large item reports, uncollected funds (“UCF”), New Accounts reports, etc.) on a daily basis. Identifies potential problems and takes appropriate action necessary to avoid financial losses to the Bank.
• Ensures early identification and proper escalation of potential risks to the appropriate level of authority.
• Facilitates new deposit account requests by providing disclosures, gathering documents and initiate ongoing communication with the client.
• Approve items from the Banking Offices, Exception Items Processing (“EIP”), Non Post, etc.
• Maintains and updates the Deposit Account Reporting System (“DARS”) report.
• KYC entries completed as needed for deposit accounts, loans and other products.
• Identifies opportunities for process improvement within Colleague Banking and implements change with the appropriate enterprise partners.
• Communicate opportunities to Colleague Banking Manager for possible consideration, e.g. new account opening process,…