Accounts Receivable Specialist

Overview

Reports to: Chief Financial Officer

Employment Status: Full-time

Classification: Non-exempt

Location: Van Nuys, CA

Work Location: On-site

Work Hours: Monday to Friday, 9:00am – 5:30pm PST

We are seeking an experienced Accounts Receivable Specialist to join the finance team of our medical billing company. This role requires a strategic professional who can manage high-value accounts with professionalism and persistence. The ideal candidate combines excellent interpersonal skills with a results-driven approach to collections, maintaining composure while pursuing outstanding balances effectively.

• Manage and collect on high-value accounts ranging from $50,000 to $500,000 per customer
• Conduct outbound collection calls to healthcare facilities
• Navigate complex conversations with challenging stakeholders while maintaining professional relationships
• Negotiate payment plans and settlements on large outstanding balances
• Research and resolve billing disputes, denials, and payment discrepancies
• Document all collection activities and maintain accurate account records
• Escalate unresolved issues to management when appropriate
• Collaborate with billing and operations teams to prevent future payment delays

• Minimum 3-5 years of accounts receivable or collections experience
• Proven track record managing accounts with balances of $50,000 or higher
• Experience working with difficult or unresponsive clients and achieving positive outcomes
• Medical billing or healthcare revenue cycle experience strongly preferred
• Exceptional phone presence with ability to remain composed under pressure
• Strong negotiation skills with a persistent, results-oriented mindset
• Excellent problem-solving abilities and attention to detail
• Proficiency with billing software and Microsoft Office Suite

• Maintains professional composure while pursuing collections aggressively
• Comfortable having difficult conversations and handling objections
• Self-motivated with strong sense of urgency
• Demonstrates resilience and doesn't take rejection personally
• Strategic thinker who can assess situations and adapt approach accordingly
• Strong work ethic with commitment to achieving collection goals

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k) plan with matching contributions