Operations Analyst

Onsite Role

Onsite Role

• ACH Processing and Returns
• Adjustments and Encoding Errors
• Process activity on controlled accounts
• Reconcile RITS - Official Check Balancing
• Customer Telephone Transfers
• Telephone Transfer Reporting - Daily/Monthly
• IRS Backup Withholding, year-end Tax Reporting / Annual State Escheatment/Dormant Accounts
• EARNS of large checks being returned/ Chargebacks
• Input daily Treasury Rates
• Lockbox Deposits
• Large item review of checks
  *** and over
• Non-Posted Items Reporting
• Perform department callbacks and report reviews
• Support Online Banking and Cash Management Services
• Items Processing corrections
• Orders branch cash and reconcile the Banks cash vaults
• Stop Payments
• Name/Account Maintenance
• Armored Courier Service Set-up
• Credit Ratings/VOD
• Perform Department Callbacks and report reviews
• IRA account processing
• Review Reg CC Holds
• Dormant Account Reactivations and Reporting
• GL Certifications
• Levies and Subpoenas
• NSF Reporting
• Complaints Management

• Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.
• Troubleshoot, research, resolve, customer concerns and provide error resolution as needed.
• Open and maintain retirement accounts and process Retirement transactions as required.
• Adhere to bank policies and support Management decisions and goals in a positive, professional manner.
• Complete required training and be accountable for compliance with all Federal and State laws related to position.
• Good working knowledge of all central operations functions, products, procedures, and compliance.
• Excellent interpersonal skills with the ability to effectively lead and work with individuals and groups at all organizational levels; ability to work independently and as part of a team.

Education:

Associate degree or equivalent banking related experience.

Experience:

• 2-3 years' general banking operations or related back-office experience.
• Minimum one (1) year of teller experience and one (1) year of customer service account concepts and bank regulatory requirements.
• Proficiency with MS Word and Excel functions. Personal computer skills and equipment office, etc. expertise required.