Branch Operations Lead

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, the bank is the premier financial bridge between the East and West. Our teams of experienced, multi‑cultural professionals guide businesses and community members on both sides of the Pacific to explore new markets and create opportunities, while our sustained growth in industries such as real estate, entertainment, media, private equity, venture capital, and high‑tech builds sustainable businesses and expands our associates’ career potential.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top‑performing commercial bank with a strong foundation, an enterprising spirit, and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Being the next generation Branch Operations Lead at East West Bank means you are part of a world‑class team that focuses on delivering a high‑quality, high‑touch, and high‑tech relationship banking experience across all customer touchpoints.

• Assisting customers with their financial needs such as cash withdrawals, deposits, transfers, and loan payments across different platforms (online and mobile)
• Supervising the junior staff in the branch and providing guidance and approvals as needed
• Supporting the Assistant Branch Manager in leading the branch team to achieve sales, service, and operational excellence.

• Demonstrate strong customer service skills to assist customers with their financial needs; resolve escalated client complaints/issues promptly and effectively
• Provide support for branch customers by offering a wide range of bank products and services, including safe deposit box management, merchant/vault and ATM processing, foreign currency exchange, and new account opening
• Train junior branch staff to effectively identify referral and sales opportunities and ensure they are compliant with bank policies and procedures.
• Refer customers to Business Relationship Managers and/or Financial Consultants for needs assessment to cross‑sell bank products
• Expertise in using digital resources and technologies to optimize clients’ digital banking experience
• Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking, and ATMs)
• Provide backup support to the Assistant Branch Manager including branch certifications and audits
• May perform other duties as assigned

• High school diploma or general education degree (GED) required;
  Bachelor’s degree preferred
• 3+ years of customer service, teller, or sales experience within the banking and/or financial service industry
• Strong working knowledge of branch operations required
• Familiarity with standard branch technology and teller equipment
• Strong problem‑solving, decision‑making, and customer‑service skills

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

The base pay range for this position is USD $24.00/Hr. – USD $27.00/Hr. Exact offers will be determined based on job‑related knowledge, skills, experience, and location.