Universal Member Support Specialist, Credit Union

Position Overview

USC Credit Union is seeking a Universal Member Support Specialist to join its Member Experience team. Reporting directly to the Chief Experience Officer, this role provides on-site operational and staffing support across branch locations while helping deliver an exceptional member experience.

• Provide on-site coverage to maintain staffing continuity, including teller support, member service functions, and branch leadership or assistant manager duties as needed.
• Maintain flexibility to work across various shifts and branch locations based on operational demands.
• Conduct branch visits to ensure compliance with credit union policies, procedures, and internal controls.
• Perform audits of cash drawers, vaults, negotiable instruments, and member documentation.
• Observe employee performance and service delivery, providing real-time coaching and guidance to improve member engagement and operational effectiveness.
• Support additional operational departments, including Digital Experience, Account Services/EFT, and Contact Center operations, when needed.
• Report audit findings, compliance concerns, operational issues, and service gaps to Retail Management and department leaders for follow-up.
• Foster a workplace culture aligned with the USC Code of Ethics, where employees feel valued and empowered to contribute.

• A bachelor’s degree in a related field.
• 3–5 years of experience in customer service, sales, retail banking, or a financial institution.
• Extensive knowledge of consumer lending products and services.
• Familiarity with financial regulations, including the Bank Secrecy Act, Regulation E, and the Gramm‑Leach‑Bliley Act.
• Strong interpersonal, written, and verbal communication skills.
• The ability to work independently and collaboratively in a team environment.
• Proven multitasking and relationship‑building abilities in a sales or service environment.
• Experience with office management tools such as Google Workspace, Slack, and Microsoft Excel.
• Strong leadership, organizational, and operational skills.
• Knowledge of credit union service standards, loan operations, and applicable local, state, and federal regulations.

Hourly rate range: $25.00 – $32.00, depending on qualifications and experience.

• Medical, Dental, Vision options through USC Network.
• Dependent Care and Health Care Flexible Spending Accounts (FSAs).
• Retirement with up to 10% employer contributions.
• Tuition reimbursement.
• Paid Time Off (vacation, sick days, holidays, etc.)
• Life and voluntary insurance benefits.
• Work Well Center programs, resources, and services.
• Other generous perks and discounts.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations.

Please refer to the Background Screening Policy AppendixD for specific employment screening implications for the position for which you are applying.