Investment Relationship Officer

WHAT IS THE OPPORTUNITY?

Assist Financial Advisors by providing day to day client support and operational service on all RBC Securities Ivestment Advisory Program and client-directed accounts, to affluent individuals and their families within the Bank's Personal and Business Banking Group. Provide account maintenance and oversight and provide clients with accurate, timely and extensive information to ensure quality service and client retention. Cultivate and maintain on-going client relationships by introducing and cross selling other financial products and services.

Must be able to communicate effectively and professionally with clients and Bank colleagues of all levels and in a variety of settings.

Assist Financial Advisors by providing day to day client support and operational service on all RBC Securities Ivestment Advisory Program and client-directed accounts, to affluent individuals and their families within the Bank's Personal and Business Banking Group. Provide account maintenance and oversight and provide clients with accurate, timely and extensive information to ensure quality service and client retention. Cultivate and maintain on-going client relationships by introducing and cross selling other financial products and services.

Must be able to communicate effectively and professionally with clients and Bank colleagues of all levels and in a variety of settings.

• Open Investment Advisory Program accounts and work directly with clients, Financial Advisors, RBC Securities Investment Operations and City National Bank (CNB) Trust Operations to open, fund, and provide ongoing support and service.
• Ensure all CIP and KYC requirements are complete. Prepare all new account documents, account transfers (acats), DTC delivery of securities, money movements including cash disbursements and deposits, wires, IRA distributions, and contributions, and all regulatory correspondence.
• Review daily reporting (i.e., overdrafts, uninvested cash, fee maintenance, etc) and ensure reporting and coding updates when policy and procedures change.
• Prepare all required SEC 17AC3-4(books and records) documents, letters, and correspondence needed for Program accounts.
• Complete annual administrative reviews.
• Review quarterly performance reports, investment objectives, current suitability on file and the Investment Policy statement to assist Financial Advisors to meet SEC requirements for annual investment reviews.
• Prepare operational reports for RBC Securities Management to assist with the tracking and supervision of the Program accounts.
• Provide back-up support for client inquiries when Financial Advisors are unavailable and where knowledge of asset allocations and strategies is needed.
• Develop/Maintain strong working knowledge of IBS Insight, NFS,, SEI, CSS, Galaxy, Salesforce,, and other programs required for the day-to-day administration of client accounts.
• Interact with bank and RBC Securities personnel as needed and keep Financial Advisors apprised of significant client issues and potential problems.

• Establish new accounts opened in RBC Securities on the NFS platform, CDARS, and 529
  
  Plans.
• Obtain all required CIP and KYC documentation for all accounts including personal, business (entity), fiduciary, and retirement accounts.
• Answer incoming operational and sales related phone calls for RBC Securities Brokerage Accounts. Operational calls include tax documents, trade settlements, asset transfers, asset servicing, and client account maintenance.
• Process money market transfers, fixed income, mutual fund, and equity trades and provide technical support for RBC Securities brokerage clients. Maintain appropriate knowledge of other Bank products and services, particularly those of Wealth Management.
• Has the ability analyze client needs, identify cross-sell opportunities and make appropriate referrals.
• Maintain a strong working knowledge of current economic and market events and their impact on various investment vehicles.
• Comply with and conform to all compliance and regulatory requirements of all regulatory authorities and of RBC Securities and the RBC Securities Advisory and Asset Allocation Products. Maintain a proactive commitment to established Bank programs, such as Customer First, Community Reinvestment Act (CRA), and affirmative Action.

• 2 to 5 years of Client Service or Operational experience at a Broker Dealer or in an investment management environment.
• FINRA Series 7 and 63 and 65 or 66

• Bachelor’s degree in Business, Finance, or related area or equivalent experience preferred.
• Two to five years of Client Service or Operational experience at a Broker Dealer.
• Knowledge of SEC and FINRA rules and regulations.
• Knowledge of National Financial Systems for brokerage accounts preferred.
• Knowledge of Equities,…