Assistant Operations Officer

American Plus Bank, N.A., founded in 2007, is an independent, customer-focused community bank headquartered in Arcadia, California, serving individuals and businesses across the San Gabriel Valley and greater Los Angeles County. The bank offers a broad range of personal and business deposit accounts, along with commercial lending solutions such as lines of credit, international trade financing, construction loans, and long-term commercial real estate loans.

It leverages state-of-the-art online banking technology to provide efficient electronic cash management services. As a certified Community Development Financial Institution (CDFI), American Plus Bank is dedicated to promoting community development, expanding access to capital for underserved and low-income communities, and supporting sustainable economic growth. Team members join a mission-driven institution committed to responsive service and meaningful community impact.

Managing customer services and operations functions of the assigned branch, Assistant Operations Officer ensures operations activities run smoothly and efficiently by coordinating staff for coverage in all related areas of branch operations, reviewing and approving transactions within guidelines, reviewing daily operations reports, and ensuring regulatory compliance and staff adherence to Bank policies and procedures.

• Manage the operations functions of the branch to ensure the highest level of customer service, operating efficiencies, and compliance with the Bank’s operating standards and regulatory requirements.
• Ensure the branch effectively manages the risks associated with each customer relationship. Utilize good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management as well as appropriate units within the Bank.
• Ensure sound operating conditions are maintained in the branch by utilizing the timely completion of monthly branch certifications and operational reviews.
• Assist in attaining established Bank and branch goals through cross-selling.
• Meet with staff on regular basis to discuss new and existing products, service productivity and client relations/satisfaction. Advise management on issues affecting customer service to ensure the timely research and resolution of problems. Identify and recommend methods to improve effectiveness, efficiency and program(s) productivity.
• Provide guidance and assistance to branch colleagues in resolving procedural and personnel administration problems. Provide instruction and cross training on Bank procedures and banking regulations. Ensure performance reviews/evaluations of the branch’s non-officer staff are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer servicing skills, and sales/referral activities.
• Prepare BSA related monitoring reports.
• Accept other duties as deemed appropriate by supervisor.

Education: College degree with business classes preferred but not required.

Experience: Minimum 5 years of bank branch operations experience with transactions approval authority and supervisory responsibility.

Skills/Ability: Thorough knowledge of bank branch operations-related regulations and bank products, and good verbal/written communication skills.

Salary Range: $54K ot $56K per year: EOE