Accounts Receivable Analyst

Job Description

• Make daily collection calls, send e‑mail correspondence to the customer AP department or file claims in the customer web portal.
• Monitor customer account details for non‑payment, delayed payment, and other irregularities.
• Send statements and invoice copies to outstanding customers
• Process daily chargebacks, identify, validate, disputes
• Minimize deductions by communicating the proper compliance procedures to the respective departments
• Work with the sales and trade management to coordinate and resolve client issues.
• Compile back up documentation for validation/disputes
• Identify and execute the necessary process adjustments
• Follow established procedures for processing receipts (ACH, wire, credit card, checks) using online bank access.
• Reconcile accounts weekly and monthly and investigate and resolve customer queries or discrepancies in receipts v. invoicing as need.
• Assist with the cash application of customer accounts,
• Organize a recovery timeline and initiate collection efforts.
• Communicate with the clients regarding invoicing issues and outstanding payments via phone and/or e‑mail/ web portal.
• Assist department senior manager and other members of the department with ad hoc requests & special projects.
• Analyze aged receivable documents
• Assist with audit requests as it relates to AR.

Qualifications:
Qualifications

• 5+ years of accounts receivable experience or combined equivalent of education and experience.
• 5+ years of experience with deduction research and reconciliation
• Must be professional, maintain a high level of confidentiality, and be able to handle multiple tasks simultaneously with speed and accuracy in a fast‑paced environment
• Coordinate research to properly classify the deductions as valid or invalid
• Ability to think analytically, strategically, and execute problem solving measures as required.
• Possess strong negotiating, and decision‑making skills.
• Proficient computer software and database skills. Oracle and Demantra knowledge a plus.
• Strong math, logical deduction, written and oral communication skills
• Able to deal with frequent change, delay, or unexpected events.
• Collaborates with sales and trade management teams to ensure timely resolution of deductions to classify as valid or invalid.
• Facilitate preparation and presentation of AR account reconciliations to identify and resolve complex customer account issues including short‑pay, credits, unapplied payment, and system issues. Escalate issues to Senior Manager Accounts Receivable, sales or trade management team as needed while working closely with customer and internal partners.
• Manages key and complex customer accounts and performs day to day financial transactions verifying, classifying, computing, posting, and recording accounts receivable data.
• Intermediate knowledge Microsoft Excel, including the ability to create and edit spreadsheets and use pivot tables.
• Intermediate 10 key skills
• Knowledge of vendor compliance and routing guides
• Knowledge of vendor management service portals and internet search engines.
• Knowledge of Microsoft Office applications
• Ability to read, write, type, and verbally communicate effectively and professionally with other business units, customers, and vendors. Ability to diplomatically deal with difficult situations and people while exhibiting a consistent level of professionalism.
• Ability to generate ad hoc reports from Apex, Oracle and Demantra as required.
• Trains, assists and able to mentor other members of the team while complying with credit and collection policies and procedures.
• Ability to independently prioritize and manage workload to meet deadlines. This includes the ability to be flexible with ad hoc requests and month end and year end close.
• Positive and professional attitude is key.

Pay Range: $26.00 - $31.00 an hour. Final compensation will be dependent upon skills & experience.

Additional Information

• Thriving Wellness Community: Access to top‑notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  * 24/7 online physician consultations
  * virtual mental health resources
  * life coaching
  * engaging employee community groups
  *…