Business Management Support Specialist

To own and perform the roles and responsibilities outlined for the IBG COO Business Management Support (BMS) team for DBS Bank US Rep Office, ensuring high-quality client service support, accurate operational execution, and timely completion of assigned business management activities.

• Complete Overseas/Inbound transactions accurately and within expected turnaround times.
• Perform new and existing client onboarding, CDD/KYC, remediation, trigger, and periodic review activities as required.
• Coordinate IBG documentation execution to facilitate loan processing and related client service requirements.
• Execute covenant monitoring for the US portfolio and maintain required supporting records.
• Ensure accuracy and timeliness in assigned reports, risk/control activities, tasks, and special projects.

• Provide indicative rates to FD clients for new placement and rollover transactions as needed. Coordinate Inbound/OBC booking transactions, including regular pipeline management and document review.
• Facilitate agent bank communication related to document execution and new client onboarding.
• Facilitate US client bank account opening and closing in Singapore, as applicable. Assist with Standby Letter of Credit/Bank Guaranty applications.
• Communicate with Head Office regarding CMCP updates and maintenance.

• Ensure requisite CDD is performed for new and existing clients in accordance with applicable process requirements.
• Provide guidance to IBG staff on core systems, including 3G, AOS, and IBGDW, as needed.
• Verify and process KYC documents for FD account opening processes for deposit relationships.
• Conduct remediation, trigger, and periodic reviews as needed in a timely manner.

• Create and update prospect/customer names, EG/DOA groups, Change of Mandate, Related Party information, and LRM/LLRM/GRM details in AOS, including name searches and registered information.
• Assist with CMCP record changes or updates, including CIN, borrower name, address changes, and other required maintenance.
• Provide guidance to IBG staff on core systems, including 3G, AOS, and IBGDW, as needed.

• Have a minimum of 3-5 years relevant loan experience in the financial institution industry.

• Independent and motivated team player
• Possess strong interpersonal and communications skills
• Excellent customer service skills with ability to deal tactfully, confidently, and ethically with both internal and external customers
• Results-oriented, Strong attention to accuracy and detail is required
• Have the ability to work on own initiative, ability to prioritize workloads and deliver to tight timescales
• Ability to problem-solve & provide suggestions to operational issues through a pragmatic and commercially sound approach
• Proficient MS Office Word/Excel/PowerPoint skills and understanding of core banking systems