Sr Client Service Associate

Sr Client Service Associate

Our Los Angeles, California office has an exciting opportunity for a Sr Client Service Associate! In this role, you will serve as a trusted partner to clients and advisors, providing expert support and coordination across all client service and operational activities. The position offers the opportunity to deliver an exceptional client experience, build lasting relationships, and contribute to the success of our growing financial advisory practice.

This is a Hybrid position supporting a high-growth team.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $75,000.00 to $85,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Primary Job Functions

Office Support

• Schedule meetings with clients and product vendors or sponsors
• Manage and distribute mail, including coordinating overnight deliveries
• Order office marketing materials and printer supplies, and coordinate printer maintenance with vendors and technology staff

New Client Onboarding

• Ensure accurate completion and setup of prospect and new client paperwork
• Follow up on funds transfers from surrendering companies
• Maintain the Salesforce CRM database
• Research and resolve issues with the broker/dealer, Wealth Enhancement Group operations team, or vendors
• Record incoming assets in the appropriate blotting tool

Client Relationship Management

• Communicate with clients to understand their personal and financial needs
• Prepare account transactions, trades, deposits, withdrawals, and required minimum distributions (RMDs)
• Address client requests directly or escalate to advisors as needed, including processing death claims
• Collaborate with clients' tax or legal counsel to address concerns

Client Review Preparation and Follow-Up

• Gather client data and prepare materials for meetings and reviews
• Conduct tax research (including 1099s) as needed
• Complete follow-up actions for clients after meetings

Industry and Company Knowledge

• Apply knowledge of WEG's suitability guidelines, operational processes, and sales model
• Demonstrate understanding of financial products, terminology, and practices
• Maintain working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
• Attend client services and company educational events, as well as vendor presentations

Team and Corporate Support

• Mentor and train Client Service Associates (CSAs)
• Support advisor team operations to streamline processes
• Complete operational projects that support enhancements and changes
• Communicate process and sales updates to the team
• Participate in WEG-offered sessions such as Micro Monday, ATO Answers, Client Service Community, and Round Table LIVE
• Manage vendors to established service level agreements

Improve Service Quality by using Ai and digital tools

• Use approved AI and digital tools to simplify work, improve service quality, and increase efficiency, while validating outputs for accuracy, privacy, and business alignment.
• Identify and escalate inaccurate information and knowledge gaps, or issues related to digital tools

Projects

• Support special projects as assigned
• All other duties as assigned.

Education/Qualifications

• Bachelor's degree (or equivalent experience) in business, finance, or a related field
• Minimum of 3 years in financial services
• Excellent oral and written communication skills
• Ability to work with deadlines, adapt under pressure, and prioritize tasks
• Ability to train new employees as needed
• Experience with Salesforce strongly preferred
• Experience with Workday preferred
• Proficiency in Microsoft Office Suite and Salesforce
• Demonstrated industry, product, and company knowledge
• Strong relationship-building skills with internal and external clients
• Ability to develop client trust and maintain positive relationships
• Demonstrated collaboration and commitment across organizational initiatives
• Proficient at using AI and digital tools

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their…