Sr Client Service Associate

About Wealth Enhancement

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and Uni Fi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit  Our Los Angeles, California office has an exciting opportunity for a Sr Client Service Associate! In this role, you will serve as a trusted partner to clients and advisors, providing expert support and coordination across all client service and operational activities.

The position offers the opportunity to deliver an exceptional client experience, build lasting relationships, and contribute to the success of our growing financial advisory practice. This is a Hybrid position supporting a high-growth team. In the spirit of pay transparency, we are excited to share the base salary range for this position is $75,000.00 to $85,000.00, exclusive of bonuses and benefits.

Office Support

• Schedule meetings with clients and product vendors or sponsors
• Manage and distribute mail, including coordinating overnight deliveries
• Order office marketing materials and printer supplies, and coordinate printer maintenance with vendors and technology staff

New Client Onboarding

• Ensure accurate completion and setup of prospect and new client paperwork
• Follow up on funds transfers from surrendering companies
• Maintain the Salesforce CRM database
• Research and resolve issues with the broker/dealer, Wealth Enhancement Group operations team, or vendors
• Record incoming assets in the appropriate blotting tool

Client Relationship Management

• Communicate with clients to understand their personal and financial needs
• Prepare account transactions, trades, deposits, withdrawals, and required minimum distributions (RMDs)
• Address client requests directly or escalation to advisors as needed, including processing death claims
• Collaborate with clients’ tax or legal counsel to address concerns

Client Review Preparation and Follow-Up

• Gather client data and prepare materials for meetings and reviews
• Conduct tax research (including 1099s) as needed
• Complete follow-up actions for clients after meetings

Industry and Company Knowledge

• Apply knowledge of WEG’s suitability guidelines, operational processes, and sales model
• Demonstrate understanding of financial products, terminology, and practices
• Maintain working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
• Attend client services and company educational events, as well as vendor presentations

Team and Corporate Support

• Support advisor team operations to streamline processes
• Complete operational projects that support enhancements and changes
• Communicate process and sales updates to the team
• Participate in WEG-offered sessions such as Micro Monday, ATO Answers, Client Service Community, and Round Table LIVE
• Manage vendors to established service level agreements
• Improve Service Quality by using Ai and digital tools

Projects

• Use approved AI and digital tools to simplify work, improve service quality, and increase efficiency, while validating outputs for accuracy, privacy, and business alignment. Identify and escalation inaccurate information and knowledge gaps, or issues related to digital tools
• Support special projects as assigned
• All other duties as assigned

• Bachelor's degree (or equivalent experience) in business, finance, or a related field
• Minimum of 3 years in financial services
• Experience working with custodians such as Pershing, Fidelity Wealthscape and/or Charles Schwab is strongly preferred
• Excellent oral and written communication skills
• Ability to work with deadlines, adapt under pressure, and prioritize tasks
• Ability to train new employees as needed
• Experience with Salesforce strongly preferred
• Experience with Workday preferred
• Proficiency in Microsoft Office Suite and Salesforce
• Demonstrated industry, product, and company knowledge
• Strong relationship-building skills with…