Head of Operation Department

Established in 1966, CTBC Bank has been building customers’ wealth and Taiwan’s economy for over half a century now. In that time, it has grown into an international force offering a comprehensive suite of financial services. As of the end of 2025, the Bank’s consolidated assets totaled NT $6.88 trillion, the most among all privately owned banks in Taiwan. It is also the best-performing bank in other indicators, such as profits, tier 1 capital, and client base.

In addition, CTBC Bank has the most extensive international presence of any Taiwanese bank, with 219 overseas outlets across 14 countries and regions. With a subsidiary, The Tokyo Star Bank, purchased in Japan and CTBC Bank subsidiaries established in the U.S., Canada, the Philippines, and Indonesia, the Bank has laid a strong foundation for regional business, providing international enterprises with comprehensive transnational financial services.

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• Lead and oversee all branch banking operations, including cash management, trade finance, deposits, loans, treasury operations, and cheque and payment services.
• Monitor daily operational activities and ensure timely identification, escalation, and resolution of operational issues and exceptions.
• Supervise credit administration functions, including loan documentation, collateral management, and maintenance of credit files.
• Ensure proper documentation, controls, and procedures are in place to protect the Bank’s lien positions and mitigate operational risk.
• Coordinate with relationship managers, loan officers, and external examiners on credit reviews and regulatory matters.
• Monitor operational transactions for potential suspicious activities and money laundering risks, ensuring adherence to AML and compliance requirements.
• Establish implement, and continuously enhance operational policies, procedures, and internal control frameworks

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• Support the development and execution of branch performance targets, including staff MBOs and operational KPIs.
• Partner with Head Office and Human Resources to plan and coordinate ongoing training and professional development programs for Operations staff.
• Oversee regulatory reporting requirements for both U.S. and Taiwan jurisdictions, ensuring full compliance with applicable laws, regulations, and supervisory expectations.
• Serve as the primary liaison for internal and external auditors and regulatory examiners; coordinate examinations, inspections, management responses, remediation plans, and reporting to local management and Head Office.
• Lead and supervise the Operations Management Team (OMT) to design, implement, and maintain effective management mechanisms, including KPIs, SLAs, and quality assurance processes, with regular dashboard reporting to Head Office.
• Actively participate in branch management committees and contribute to policy development and strategic decision‑making.

• Partner with cross‑functional stakeholders across branches to enhance operational efficiency and optimize end‑to‑end workflows.
• Facilitate effective communication and coordination between the Los Angeles Branch and Head Office on operations‑related projects and initiatives.
• Coordinate and maintain the branch’s business continuity and disaster recovery programs in accordance with approved policies and procedures.
• Perform other duties and responsibilities as assigned by Branch Management or Head Office from time to time.

• 5+ years of customer services experience in the branch banking industry or related environment, which include 3+ years of branch operations experience is preferable.
• Thorough knowledge of Branch Banking-related information technology.
• Thorough knowledge of banking regulations and procedures.
• Knowledge of financial reports, branch banking operations, branch efficiency and productivity, audit procedures, and Bank’s laws and regulations in operation areas.
• Basic PC skills and Microsoft Word and Excel competency.
• Bachelor’s degree in business or related field is required.
• Fluent in English and Chinese (mandarin preferred) is a major plus