Teller Insight Facilitator - Administrative & Clerical - Analysts

A client of Innova Solutions is immediately hiring for a Teller Insight Facilitator

Position Type:
Fulltime /Contract

Duration: 6+ Months

Location:
Los Angeles, CA / Orange County OR Irvine, CA – 4 days onsite

As a Teller Insight Facilitator, you will:

• Facilitate and deliver Teller Insight training sessions for branch colleagues and new hires.
• Introduce users to Teller Insight, its purpose, functionality, and role in daily teller operations.
• Provide hands‑on instruction for system navigation, user access, and commonly used features.
• Train Client Managers and Client Officers on Teller Insight Admin functionality, including profile creation and maintenance.
• Demonstrate and support processing of common teller transactions while ensuring accuracy and compliance.
• Guide users on accessing, verifying, and maintaining customer and account information.
• Train branch staff on cash handling, balancing procedures, and cash dispensing/input processes utilizing TCD/TCR systems where applicable.
• Educate colleagues on security protocols, identification requirements, transaction controls, and privacy regulations.
• Demonstrate error correction, transaction reversals, escalation procedures, and issue resolution processes.
• Conduct hands‑on exercises and practice scenarios within training environments.
• Provide troubleshooting guidance and identify appropriate support resources for technical and operational issues.
• Evaluate participant understanding through knowledge checks and practical assessments.
• Support IBS Teller/Teller Insight system implementations, enhancements, and adoption initiatives across branch locations.

The Ideal Candidate Will Have:

• Experience facilitating training programs within retail banking or branch operations environments.
• Hands‑on experience with IBS Teller ,Teller Insight ,branch banking platforms, or transaction processing applications.
• Strong knowledge of teller operations, deposits, withdrawals, transfers, and cash management processes.
• Experience training employees on banking systems, procedures, and operational workflows.
• Understanding of banking compliance, security controls, privacy requirements, and customer data protection standards.
• Experience supporting cash balancing, vault operations, and branch cash handling procedures.
• Experience with system implementations, upgrades, rollouts, or change management initiatives.
• Excellent presentation, facilitation, and classroom training skills.
• Strong verbal and written communication skills with exceptional attention to detail.
• Proficiency in Microsoft Office Suite and training documentation development.
• Ability to travel and support multiple branch locations as needed.

Pay Range

Pay Range*:
Between $35 -$40 per hour

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits

Benefits:
Innova Solutions offers benefits( based on eligibility) that include the following:
Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal &  protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

About Innova Solutions

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as…