Administrative Assistant II - Cataract & Refractive Surgery, Westwood

Description

Our Administrative Assistant will provide comprehensive front office support to the Cataract & Refractive Surgery practice to ensure efficient clinic operations and an excellent patient experience.

Responsibilities include, but are not limited to:

• Perform insurance verification in advance of patient visits to support smooth check-in and billing processes.
• Register patients and ensure accuracy of demographic and insurance information.
• Obtain pre-authorizations for managed care patients in compliance with payer requirements.
• Handle telephone duties, including answering inquiries, routing calls, and managing messages.
• Perform patient check-in and/or check-out and schedule appointments as needed.
• Support clinic workflow by coordinating patient scheduling and assisting with daily administrative tasks.
• Serve as back-up to the Surgery Coordinator, providing assistance with surgical scheduling and related tasks when needed.

Salary Range: $ Hourly

Required:

• 1 year of experience working in a medical office.
• Excellent organizational skills and ability to maintain records in a clear and orderly manner at the direction of physicians.
• Excellent interpersonal skills, which promote pleasant and effective communication with patients, staff and doctors.
• Ability to clearly speak and write in English using correct grammar.
• Sufficient computer keyboard skills to perform appointment scheduling, emailing and other related computer tasks.
• Ability to prioritize tasks in a systematic manner to maximize efficiency.
• Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system.
• Ability to work multitask, and work with frequent interruptions and to complete assignments in a timely manner.
• Ability to work independently, with minimal supervision.

Preferred:

• Working knowledge of basic medical terminology and diseases as it applies to the eye.
• Familiarity with current billing practices including governmental plans.
• Experience scheduling patient appointments in a computerized system.
• Knowledge of State and Federal programs to ensure reimbursement from Medicare, Medi-Cal, CCS programs and other sponsoring agencies.