Clinical Supervisor

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Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more la.org.

PAY RATE: $93133.68 - $98035.46 Per Year
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

Oversee clinical and casework services performed by the multi-disciplinary case management team. Primary clinical advisor to the Program Manager for the assigned unit.

• Supervises the designated licensed and/or registered therapists, case workers and other clinical staff
  • Implements and communicates clinical employee performance standards in accordance with the organization policy and procedures and DMC-ODS Waiver, Title XXII and CARF standards
  • Ensures that the program approach is trauma-informed and strength-based by monitoring and participating in activities and by maintaining emotional and physical safety of the staff and clients.
• Meets regularly with multi-disciplinary case management team to review services provided to clients, ensuring the quality of care and adherence to VOALA procedures and State policy and regulations
• Reviews case records for accuracy, consistency, and conformity with laws, regulations and policies and for quality of clinical case management and application of proper clinical case management techniques
• Create and work within a team environment to ensure all Program staff are knowledgeable and familiar with contract expectations, case management and supervisorial expectations and ensure all staff are delivering high quality care
• Conducts unit staff meetings to interpret and discuss new policies, procedures and regulations, and to discuss need for improvement of clinical case management techniques
• Participates in and conducts in-service training programs and staff development activities
• Provide quality assurance of documentation and ensuring that case managers’ monthly contacts assist the agency with meeting its billing goals
• Co-sign all notes of non-clinical/non licensed employees within the relevant database system or other internal noting system
• Other tasks as may be assigned by the Program Manager

• Oversee clinical case management services, ensure adherence to VOALA, State and Program policy, regulations and law
• Reviews case records, ensures accuracy and compliance with VOALA and ODR policy, regulations and law
• Builds case management team, and supporting staff to ensure high quality care
• Conducts regular staff meetings to discuss and implement best practices
• Conducts in-service training of staff, clinical and non-clinical
• Other duties as required and may be subject to change

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Current TB screening and Immunization Records (within 5 days of hire)
• Copy of Current Professional License (if applicable)
• Current BLS Certification (within 15 days of hire)
• Valid Driver’s license
• Completion of all required trainings (within 30 days of hire)

• Master's degree in social work, psychology, or counseling from fully-accredited college or university.
• Licensed by the state of California as a Licensed Clinical Social Worker, Licensed Marriage & Family Therapist, Psychologist, or Licensed Professional Clinical Counselor. (LCSW, LMFT, or LPCC)

• Minimum of 3 years of complex clinical experience in program(s) serving homelessness, addictions, under-served populations or prison re-entry/diversion

• Supervisory experience in re-entry services or related social…