Outreach Specialist​/Hospital Liaison; Baby Program

Outreach Specialist/ Hospital Liaison (Welcome Baby Program)

The Outreach Specialist will conduct community outreach at health centers, provider offices and other social service sites aimed at recruiting and enrolling eligible prenatal clients into the Welcome Baby program. They will work with various entities to obtain referrals, such as the OB clinics and providers with Labor and Delivery privileges. They will also be responsible for developing relationships with key community contacts, maintaining prenatal outreach logs, following up with and referring potential clients to the Welcome Baby program.

The WB Outreach Specialist will work closely with the Welcome Baby Program Manager, Clinical Supervisor, Grant Coordinator/Hospital Liaison and other program staff to provide input into the development of program documentation, training, procedures, and overall structure of the program. The Welcome Baby Community Outreach Specialist will follow Welcome Baby protocols as developed by First 5 LA and will complete other duties as assigned.

This is a part-time position, 30 hours per week
- Grant Funded.

The Hospital Liaison will have experience conducting standardized family assessments. The Hospital Liaison will introduce the Welcome Baby program and describe the opportunities and services to patients during the hospital visit. The goal of the hospital visit is to invite patients to participate or continue participation in the program; observe parent‑infant interaction when possible; assess for social support, infant feeding, and maternal depression;

and complete the Bridges for Newborn Screening Tool. The Hospital Liaison will also attend off‑site Welcome Baby mandatory meetings and trainings. The Hospital Liaison will be certified in Lactation Education (CLE); or certification must be completed within six months of hire; alternately, staff may be certified lactation consultant (CLC) or international board‑certified lactation consultant (IBCLC). The Hospital Liaison will work closely with the Welcome Baby Program Manager, Clinical Supervisor, Grant Coordinator/Hospital Liaison and other program staff.

25% of this position will be dedicated to the Outreach Specialist role and 25% will be dedicated to the Hospital Liaison role

• Ability to function as a member of an interdisciplinary team and work closely with all program staff to provide a continuum of services.
• Ability to develop relationships with providers and community organizations and provide input on communication and outreach strategies.
• Experience working with families from diverse age, cultural, and ethnic backgrounds.
• Conduct outreach (group and one‑on‑one) at provider sites and community‑based organizations to recruit potential clients.
• Contact potential clients from outreach to encourage participation in the program and enroll them, if appropriate.
• Conduct client intakes, including collecting key information in a sensitive and nonjudgmental manner.
• Identify appropriate resources for clients and provide referrals as needed during the intake process.
• Ability to adhere to all program guidelines, policies and protocols and actively work toward achieving the goals of the program.
• Empathy, warmth, and the ability to establish ongoing supportive relationships with an ethnically diverse population.
• Participates in appropriate community meetings and marketing and communications efforts as needed.
• Provides input on communication and outreach strategies.
• Develops trust and rapport with clients and provides support using an empathic and client‑centered approach.
• Completes all needed paperwork for each client in a timely and organized manner, including clear and well written progress notes.
• Provides intake data to the Clinical Supervisor and administrative support staff in a timely manner for client enrollment and assignment.
• Updates and shares community resources.
• Attends and participates in all staff meetings, bi‑weekly group reflective supervision, and individual group reflective supervision.
• Participates in periodic Peer to Peer workshops, webinars and conference calls; and Welcome Baby and Home Visitation regional meetings.
• Co…