Manager Care Management

Pay Rate Type:
Yearly;
Salary Range (Depending on Experience): $ – $.

If you are interested, apply online and send your resume to yadeleon.

The Manager of Care Management will supervise and direct all levels of the Care Management team that includes RN Care Managers, Lead Care Management RN, Care Management Coordinators, Discharge Planners (DCP), Care Coordinators, and Care Management Educator. This position may also be asked to supervise and cover supervision for other management in the CM Department.

The role includes assessment of patients for level of care, appropriateness for admission or observation, HLOC transfers, discharge assistance, and follow‑up care as appropriate in collaboration with the ED care management team and Social Work Department. Care Management policies for this work are initiated, reviewed, and implemented by the Manager as needed.

This Manager role also provides clinical supervision for scheduling, Kronos payroll, coaching/corrective action, and educational needs to ensure that care management policies and processes are carried out for the organization. The role oversees the electronic referral system, currently Ensocare, documentation of care management through Cerner Healthcare EMR including working with Clinical informatics (CIT), to develop or improve care management documentation, as well as handoff processes.

This position is responsible for overseeing post‑acute providers, facilities and other types of community service providers as directed by the Director of Care Management. The Manager will assist with overseeing compliance policies and plan related to vendor networks to maintain a working relationship between MLK and individual network providers. The Manager will identify opportunities to improve post‑discharge services to reduce readmissions and improve community health in collaboration.

Works collaboratively with other colleagues within the Population Health Program to support the entire Care Management Department. This role is expected to share in Care Management Leadership Call on a rotation basis as assigned by the Director for Care Management.

• Manages and supervises the IP Care Management RNs, Care Management Coordinators, Care Coordinators, Discharge Planners, and Care Management Educator to support the MLKCH Care Management services including but not limited to assessments, transfers to higher levels of care, inpatient discharge needs, and follow‑up care by DCP team according to Care Management Department policies and procedures.
• Works in collaboration with the Director of Social Work Services and Street Medicine to support the Care Management Program as well as in support of the Population Health Program at MLKCH.
• Oversight of MLKCH compliance policies related to discharge planning and use of letters of agreement (LOA) with current/planned scope of post‑acute partner networks including:
  • MLK‑LA Skilled Nursing Facilities (SNF)
  • MLK‑LA Home Health Professional Network (planning)
  • MLK‑LA Palliative and Hospice Network (planning)
• Have oversight of assessing need for additional provider networks in collaboration with management given new clinical/social needs and ongoing revisions to the Population Health Strategy.
• Identify and vet potential post‑acute service providers.
• Participates in hospital committees and unit specific multidisciplinary conferences as well as staff meetings for the Care Management Department.
• Models leadership and promotes professionalism to assist staff in developing priority setting, teamwork, and flexibility in support of the Care Management team and community health activities.
• Holds clinical and non‑clinical staff accountable for performing initial assessments, identifying and documenting a discharge plan, and collaborating with the work team to ensure a safe patient discharge under the scope and standards for ACMA & CMSA standards.
• Responsible for the hiring process and identifying and recommending staffing needs with skill mix as appropriate to meet needs of the population.
• Manages payroll in Kronos; monitors overtime as well as attendance related to HR policy for time & attendance.
• Overse…