Guest Relations Manager

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

• Pension/401k Plan
• Sick Time
• Vacation Time
• Free Meals on Duty
• Uniform provided with complimentary laundry included
• Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay once a year at each hotel!
• 50% off at restaurants within all of our Dorchester Collection hotels – stay once a year at each hotel!
• As a Guest Relations Manager at Hotel Bel Air your compensation will be between $80,000 to $83,000 annually.

• You will be responsible for taking a proactive approach to leveraging and inspiring the processes and human capabilities within the GRC system during their day. This will include administrative tasks, team development, guest and people experience are seamless all to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests involving an acute attention to detail and a holistic approach to the guest experience. Most of these requests are fulfilled by our Guest Relations Manager.
• Our Guest Relations Managers enable the Guest Relations Coordinators to set Host & Concierge teams for success by pre-empting all administrative tasks.
• Our Guest Relations Managers are detail oriented and relentless with follow‑up. They are process and task oriented.
• They intervene in any guest/team member situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee wellbeing is preserved. Our Guest Relations Manager supports our Director of Guest Relations with management tasks.
• Our Guest Relations Manager empowers the team to remain focused on their responsibilities, training, and performance outcomes. They work in partnership with the creative research teams.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Relations Manager, you’ll have the opportunity to bring these to life and continue to create our legacy.

The items shared are essential. However, to ensure consistency, our Guest Relations Manager are provided with specifics on how we care for their department and our hotel. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to walk and stand for up to 8 hours. Ability to bend, stoop, crouch, use hand, finger and wrist dexterity.

The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus. Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for building relationships with guests. Attention to detail is critical for this role.
• Our hotels operate nonstop, this requires flexibility from everyone on the team.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

USA

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester…