Conference Service Manager

Job Description

The Conference Services Manager is responsible for the planning, coordination, and flawless execution of assigned group meetings, conferences, and social events once contracted. Acting as the primary point of contact for clients post‑sale, this role ensures that all event details are clearly communicated, documented, and delivered in alignment with client expectations and hotel standards. The Conference Services Manager works closely with the Director of Conference Services, Director of Event Sales & Services, Event Sales Managers, and hotel operational teams to deliver exceptional experiences while maximizing operational efficiency and guest satisfaction.

• Serve as the main liaison for clients after contracts are confirmed, managing all event logistics from planning through on‑site execution.
• Conduct detailed planning meetings with clients to confirm program requirements, including agendas, room setups, audiovisual needs, catering, and special requests.
• Prepare, review, and distribute all event documentation, including BEOs, group resumes, timelines, floor plans, and schedules.
• Ensure all changes and final details are communicated clearly to clients and internal departments.
• Collaborate closely with Event Sales Managers to ensure a seamless transition from sales to operations.

• Build strong relationships with meeting planners, corporate clients, and internal hotel teams.
• Act as the on‑site contact for assigned groups and events.
• Anticipate client needs and provide creative, solutions‑oriented support.
• Facilitate effective internal communication across departments.

• Ensure all event details are accurately entered and maintained in Opera.
• Review billing and assist with post‑event reconciliation as needed.
• Prepare conference services reports and documentation.
• Coordinate site inspections and pre‑event walkthroughs.
• Support compliance with hotel policies and brand standards.

• Proven success in a Conference Services Manager or similar role.
• Strong organizational and multitasking skills.
• Excellent communication and client‑facing skills.
• Experience conducting planning meetings and site inspections.
• Proficiency in Microsoft Office and Opera/Opera Cloud.
• Polished, professional, and hospitable demeanor.

• Salary Range: USD $80,000 to USD $90,000
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH.
• Competitive Health Benefit Package within 30 days of employment.
• 401(k)/Roth IRA Eligibility after 60 days of employment.

What was true in 1966 remains true to this day:
The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Must provide proof of eligibility to be employed in the United States of America.

We are an inclusive company and our ambition is to…