Front Desk Agent

FRONT DESK AGENT | SILVER LAKE POOL & INN

POSITION PROFILE:

We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience.

ABOUT SILVER LAKE POOL & INN:

Silver Lake Pool & Inn sits just south of the Sunset Junction in the heart of Silver Lake, one of the most dynamic and captivating neighborhoods in Los Angeles. With 54 generously appointed guest rooms and suites, an elevated pool deck that beckons relaxation, and our lively outdoor restaurant and bar, Marco Polo, Silver Lake Pool & Inn is an embodiment of the neighborhood’s vivacity.

If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Silver Lake Pool & Inn.

THE TASK AT HAND:

• Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay
• Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.
• Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.
• Building memorable relationships with hotel guests in line with our service standards
• Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios.
• Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner.
• Inputting guest information and payments into hotel software systems, such as Opera.
• Collaborating with the sales and operations teams to ensure a smooth experience for all guests.
• Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.
• Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
• Politely enforcing established policies and procedures.
• Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness.
• Performing safety duties and adhering to predetermined protocols in the event of an emergency situation.
• Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers.

WHAT WE'RE LOOKING FOR:

• Must possess a positive attitude.
• Must be energetic and outgoing.
• Must be service oriented.
• Must be a team player.
• Must be able to multi-task.
• Must possess excellent interpersonal, analytical, and organizational skills.
• Must have knowledge of basic arithmetic.
• Must have the ability to input data and access information on the computer.
• Must be able to work a flexible schedule and shifts – weekends & holidays as needed.
• Flexible schedule- must be available to work a variety of shifts.
• Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
• Fluency in English both verbally and non-verbally.
• Provide legible communication and directions.
• Ability to input and access information in the property management system/computers/point of sales system.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Must be able to stand for long periods of time.
• Must be able to push, pull or lift up to 25 lbs.
• Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs.
• Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental,…