Assistant Manager, Front Operations

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Studio Citytime type:
Full time posted on:
Posted 2 Days Agotime left to apply:
End Date:
March 31, 2026 (30+ days left to apply) job requisition :
REQ
14041

REQ
14041 Assistant Manager, Front Operations (Open Date: 10/02/2026)
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* POSITION SUMMARY:

** Assistant Manager, Front Operations is responsible for the efficient and smooth running of the daily Hotel Operations. He/ She will particularly focus on areas such as Front Desk, Concierge, Bell team and Guest Services. This is to be achieved by appropriately allocating resources across the operations, monitoring and managing various standards, policies and procedures.
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* PRIMARY RESPONSIBILITIES:

*** Represent management in the handling of guest complaints, compliments and suggestions in a tactful and diplomatic manner.
* Oversee the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients of the Hotel
* Ensure appropriate and thorough follow-up with respect to Hotel issues.
* Maintain close working relationships with other departments, such as International Marketing, Casino Marketing, Housekeeping, Property Services, F&B, Contact Centre, Spa, Human Resources, Transportation and Revenue and attend any meetings in the absence of the Front Operations Manager as required.
* Ensure that on-going pertinent/relevant logbook communication to other shifts is maintained
* Checks and ensures that all rooms/suites assigned for VIPs are in order and the respective amenities and welcome cards are placed in the room/suites before arrival
* Ensure a smooth an efficient arrival for all VIP's. Randomly inspect VIP rooms, ensuring housekeeping standard are being maintained.
* Meet and greet guests and foster positive relationships between the guests and hotel.
* The FO Assistant Manager is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival at Studio City.
* Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing costs
* Maintain a thorough understanding of the policies and procedures for all emergency situations and ensure they are handled in accordance to the company's policies and procedures. Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty.
* Handle all guest accidents in conjunction with hotel security ensuring a thorough investigation is completed and all information is sent to the appropriate Management for immediate action.
* Manage guest’s profile for constant record of personal preferences.
* Manage the Hotel Customer Satisfaction Program ensuring a systematic approach to guest feedback and complaint recovery.
* Inspect all hotel facilities on a day-to-day basis both inside and exterior of the property, ensuring that relevant standards of presentation, cleanliness, etc. are adhered to.
* The FO Assistant Manager is to ensure all staff on duty are at all times immaculately groomed and wear correct and complete uniform
* Observe the overall conduct, appearance, productivity and performance of all employees and relay any relevant information to Management.
* The FO Assistant Manager must be fair and just in any staff disciplinary action required whilst on duty
* Work closely with and report directly to the Assistant FOM and Front Operations Manager.
* Keep well informed and up-to-date with current and future room inventory and selling strategies and to ensure maximum yield is achieved each day.
* Support the Public Relations, Investors Relations and Executive Office in doing COD tour for their potential customers; as well as for Hotel guests when the Front Services Manager is not available.
* Conduct Night Audit each night.  Duties include finalising final arrivals, proof-list checking, ensuring all departures are clear and processing express departures.
* Adhere to and exhibit pro-active leadership in accordance with…