Hospitality Ambassador

Overview

Salary: $21/Hr-$22/Hr

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy comprehensive benefits of working directly with us.

Rapport invests in its ambassadors, enabling them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means joining a global community, collaborating with diverse talent, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries.

Your journey with us is more than just a job: it’s a meaningful career.

Our office is centrally located in Playa Vista. The Guest Service Ambassador/Hospitality Ambassador is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. The ambassador will manage and maintain all public areas and serve as the point of contact for reception and the c-suite team.

• Provide high-level internal and external customer support
• Restock office, kitchen, and pantry supplies
• Prepare and maintain conference rooms for executive and client meetings, align all furniture to ensure a welcoming look
• Set up conference rooms for new and continuing meetings
• Move and lift conference furniture up to 50 lbs
• Ensure all trash is cleared at regular intervals
• Maintain and report maintenance related issues
• Greet employees and visitors, welcome visitors with a smile and maintain eye contact
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and points of interest
• Ensure the cleanliness of all office space including open work areas, conference rooms, lobby and kitchen
• Coordinate and arrange basic office equipment repairs and maintenance
• Follow security, fire, health and safety guidelines
• Provide first-line support for basic office technology
• General administrative support
• Interface with vendors (catering, AV, etc.) to provide seamless customer support
• Respond to inquiries and anticipate customer needs
• Communicate effectively with peers with accuracy and attention to detail in both verbal and written communications
• Kitchen areas – maintain a clean, functional and organized look
• Maintain awareness of business activity and communicate updates with team
• Communicate and interact effectively with all other departments
• Conduct opening and closing walkthroughs when business requires
• Other duties as assigned

• A genuine sense of hospitality with a commitment to delivering Platinum Service standards
• Ability to work under pressure, prioritize tasks, and multitask in a public environment
• Excellent listening and oral communication skills
• Basic computer skills and knowledge of office technology/equipment
• Punctual, dependable and dedicated to operational excellence
• Discreet, ethical and committed to confidentiality
• Professional mindset with ownership and responsibility
• Two to three years’ experience in client service / housekeeping / porter or houseman in hospitality or corporate setting

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, information about paid time off benefits is available upon request.

Req : 1491027

Rapport is a specialized division of FLIK Hospitality Group.

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all responsibilities, skills, tasks, or requirements. The Company reserves the right to modify or change functions based on business necessity. We will consider all qualified applicants, including those with a criminal history, in a manner consistent with all applicable laws.