Guest Service Agent - Conrad Los Angeles

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles  (Use the "Apply for this Job" box below). hilton com/en/hotels/laxavci conrad los angeles/    As part of the billion dollar project, The Grand LA   thegrandla com/  , this is the 7thConrad Hotel in the U S  and the 1stin California

Located in Downtown LA's cultural corridor, Conrad Los Angeles is the city's newest luxury destination, featuring over 300 rooms, a world class spa, a 16,000 square foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences-including our signature restaurant, San Laurel,
** all in partnership with Chef Jose Andres' award winning restaurant group,
** Jose Andres Food Group    com/  ** *
* ** Want to get an inside look?
** Take a virtual tour   com/tt8/?ttid=conrad los angeles /360?group=0&tour=0&ha17=1   

In this role as a Guest Services Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service

The ideal candidate will have a minimum of  1  year of hotel guest services experience required  A minimum of  2  years of prior guest facing role experience preferred  Prior hospitality experience and or Luxury hospitality experience is preferred  Hilton OnQ experience is preferred  A high school diploma or equivalent is required  Four year college degree preferred with emphasis on foreign languages   The ideal candidate must possess considerable skills in the use of a calculator to prepare moderately complex mathematical calculation without error  Ability to effectively deal with internal and externals customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts  This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions  Ability to read, listen and communicate effectively in English, both verbally and in writing  Ability to access and accurately input information using a moderately complex computer system   Ability to work a flexible schedule including nights, weekends and holiday shifts required Proficient with Microsoft Word, Excel and PowerPoint  Ability to bend, stoop, walk, lift/push/pull up to 20 lbs with or without reasonable accommodation  Must be able to work a full shift  8 hours  walking and standing with or withoutreasonableaccommodations

** What will I be doing?*
* + Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate  Makes appropriate selection of rooms based on guest needs  Codes electronic keys  Non verbally confirm the room number and rate  Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests  Ensures guest knows location ofroom andarranges for team member to accompany guest to room  Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc  to guest
+ Ensure rooms and services are correctly accounted for within guest statement  Properly accounts for services provided by the hotel  Assists guest with check out payments or charges  Accepts and records vouchers, credit, traveler's checks, and other forms of payment  Converts foreign currency at current posted rates
+ Greets customers immediately with a friendly and sincere welcome  Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc
+ Receives special requests fromguests and responds appropriately or forwards requests to appropriate team members for decisions and actions
+ Promptly answers the telephone and email inquiries  Inputs messages into the computer and advises other team members of special guest needs  Retrieves messages and communicates the content to the guest  Retrieves mail, packages and facsimiles or other special items for customers as requested
+ Field guest complaints, conducting through research to develop the most effective solutions and negotiate results  Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc  Remain calm and alert especially during emergency situations and heavy hotel activity  Plan and implement detailed steps by using experienced judgement and discretion

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+…