Group Reservations Coordinator- InterContinental Los Angeles

Group Reservations Coordinator
- Inter Continental Los Angeles Downtown

Hotel: Los Angeles Downtown (LAXHC), 900 Wilshire Boulevard, 90017

Do you see yourself as a Group Reservations Coordinator
? What’s your passion? At IHG we’re interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team.

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Inter Continental Los Angeles Downtown is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown’s historic, entertainment, financial, arts, and sports districts. Ideally placed at the heart of the revitalized, energy‑charged urban center of the United States’ second‑largest city, the hotel provides first‑class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area.

Coordinate the reservations, room blocks and contracts for large groups. Assist with on‑site meetings as needed. Maintain group blocks, rooming lists and reservations in system.

Duties and Responsibilities:

Financial Returns:

• Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation.
• Prepare for each group’s arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence. Interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system.

People:

• Promote teamwork and quality service through daily communication and coordination with other departments.

Guest

Experience:

• Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow‑up.

Responsible Business:

• Process all group reservation requests, changes and cancellations received by phone, fax, e‑mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
• Maintain accurate filing system for groups and ensure that each group block is traced.
• Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
• Provide and maintain reports and records of all groups during stay and after departure and follow up on any group inquiries.
• Attend pre‑meeting planning meetings or conferences as needed or requested.
• Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.

High school diploma or equivalent and one year experience in Reservations, Front Desk agent or relevant field of work, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Speak and listen usually while sitting
• Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds
• Communicating with customers, employees, and third parties
• Use a keyboard to generate reservations, correspondence, reports, etc.
• Handling objects, products and computer equipment

Other:

• Communication skills are utilized a significant amount of time when…