Front Desk Manager | Palihotel Hollywood

WHO WE ARE:

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we have grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

With a prime location on iconic Sunset Boulevard, featuring 74 guest rooms and suites, a guest-exclusive café and bar, and an oversized courtyard pool, Palihotel Hollywood is a spirited Hollywood hideaway inspired by the excitement and charm of vintage Los Angeles. Each guest room blends Palisociety's signature bespoke designs with one-of-a-kind custom details and thoughtful touches throughout.

The Front Desk Manager is the face of Palihotel Hollywood’s daily guest experience — overseeing Front Desk, Property Maintenance, and Overnight teams, stepping in as Manager on Duty, and keeping the property running at the standard our guests expect. You'll coach and motivate the team while handling whatever the day brings, reporting directly to the General Manager.

• Oversee Front Desk, Property Maintenance, and Overnight teams, holding regular meetings and supporting training.

• Ensure full compliance with hotel operating controls, SOPs, policies, and service standards.

• Handle guest complaints and oversee service recovery procedures.

• Serve as Manager on Duty in the GM's absence, making decisions in the hotel's best interest.

• Partner with the GM on improvement actions, cost savings, and vendor/supply management.

• Arrange team schedules and supervise on-property team members during shifts.

• Participate in the Safety Committee and respond to audits to drive continual improvement.

• Take ownership of guest complaints and hold team members accountable for their responsibilities.

• Minimum 2 years in hotel Front Desk leadership role.

• Experience with Opera or a similar property management system.

• Strong verbal and written communication skills; excellent judgment and prioritization.

• Comfortable working as part of a team in a fast-paced environment.

• Flexible schedule, including weekends and holidays.

• Ability to carry up to 40 lbs., walk, stand, and bend continuously, including standing for long periods.

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).

• Paid time off, holiday pay, and sick pay.

• Career advancement and professional development as we open new hotels and restaurants nationwide.

• Employee discounts across our entire portfolio (25 hotels and more to come!).