Disability & LOA Specialist

The Disability, LOA & Case Management Specialist is responsible for managing the full lifecycle of employee leave and disability programs in a fast‑paced, high‑volume environment. This requires a hybrid schedule 2-3 days onsite in West LA.

• Administer and process FMLA, CFRA, ADA, PDL, STD, LTD, Workers’ Compensation, and other statutory or company‑sponsored leave programs.
• Manage a high‑volume caseload, ensuring all cases are handled efficiently, accurately, and within required timelines.
• Serve as a subject matter expert, advising managers and employees on eligibility, documentation requirements, return‑to‑work, and accommodations.
• Coordinate interactive process discussions related to ADA/FEHA accommodations, including documentation review and communication with stakeholders.
• Partner with HR, Payroll, Benefits, and Safety teams to ensure consistent, seamless, and compliant case handling.
• Maintain accurate records in HRIS/leave management systems, ensuring data integrity, confidentiality, and compliance.
• Monitor ongoing claims, gather necessary medical documentation, and escalate complex cases as appropriate.
• Provide clear and empathetic communication to employees throughout the leave process, ensuring a positive experience.
• Identify process improvements to enhance efficiency, accuracy, and service delivery in a high‑volume setting.

• 5+ years of experience in LOA/disability administration, case management, or benefits operations (healthcare experience preferred but not required).
• Strong knowledge of FMLA, ADA, FEHA, CFRA, PDL, HIPAA, and relevant state and federal regulations.
• Experience managing large caseloads with strong organizational and prioritization skills.
• Excellent communication skills with the ability to provide guidance to employees and leaders with clarity and empathy.
• Proficiency with HRIS, case management tools, and documentation workflows.
• Ability to navigate confidentiality, compliance requirements, and complex caseloads with accuracy and professionalism.

• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.
• Compensation commensurate with your qualifications, experience, and other factors including geographic location, market and operational factors.
• Total Rewards include:
  Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off and Paid Sick Time (in geographies where legally required).

At RGP, we’re creating a future where businesses produce their best work without constraints. We’ve built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on‑demand talent, next‑generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long‑term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human‑centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.

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