Field Services Technician

Overview

Company Overview: Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/ Staffing services. Operating in more than 120 countries, Zones is a Minority Business Enterprise (MBE) with over 35 years in business and partnerships with Microsoft, Apple, Cisco, Lenovo, Adobe, and more.

Follow Zones, LLC on social media. This description reflects the information provided and does not include non-applicant focused details.

Assignment Duration: 6 month duration (subject to change based on business needs).

As a Field Services Technician, you will provide hardware/software/structure cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. You will travel to customer locations on a daily basis, so a flexible work schedule is a must.

• Install, configure, and support new hardware and software infrastructure.
• Ensure that hardware and software systems are maintained.
• Provide technical support to users with varying levels of IT knowledge and competence.
• Create work instructions and installation documentation.
• Act as the liaison between the Zones team and the customer.
• Travel to customer locations and maintain a flexible work schedule, including overnight stays where required.
• Be responsible for own vehicle with mileage reimbursement.
• Provide own cell phone (monthly company reimbursement).
• Other duties as assigned.

• High School diploma or equivalent;
  Associate’s degree preferred and at least 5 years’ experience with PC systems, peripherals, structure cabling, and common software programs and operating systems.
• A+ certification.
• Ability to travel up to 75% (including occasional weekend departures, off-hours travel, and frequent overnight stays).
• Retail and Point of Sale experience.
• Experience with Way station, Restaurant Builder, NewPOS.
• OTP/STP training preferred.
• Server and Network rack and stack and connectivity.
• Familiarity with standard Windows OS and Office suites.
• Apple iOS knowledge.
• Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
• Ability to perform final configuration tasks on customer premises.
• 5+ years’ experience with desktop/laptop hardware.
• 5+ years’ experience with structure cabling.
• Digital Signage experience desired.
• Excellent customer service and communication skills.

Qualified candidates can expect an hourly rate of $34.00-$41.00.Zones offers a comprehensive Benefits package, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, paid time off, and personal sick leave in compliance with state requirements. Zones is an Equal Employment Opportunity Employer and participates in E-Verify.