Senior IT Support Engineer Part Time
Listed on 2026-02-16
-
IT/Tech
Systems Administrator, Cloud Computing
iSoftStone, Inc. is seeking a Senior IT Support Engineer to Join our Team
in Los Angeles, CA!
- THIS IS A ONE-YEAR W2 CONTRACT POSITION*
- CANDIDATES MUST BE ONSITE 5 DAYS PER WEEK*
- Design, implement, and maintain secure and scalable IT infrastructure.
- Deploy and manage server environments (physical, virtual, cloud-based).
- Evaluate, configure, and install hardware components (e.g., routers, firewalls, storage devices).
- Monitor, maintain, and optimize network performance (LAN/WAN, VPN, firewall, routers, switches).
- Ensure network security protocols are implemented, including firewalls and intrusion detection systems (IDS).
- Troubleshoot network issues and provide solutions promptly.
- Manage and maintain servers (Windows, Linux) and cloud platforms (AWS, Azure, Google Cloud).
- Perform patch management, updates, and upgrades to systems and applications.
- Automate tasks through scripting (e.g., Power Shell, Python) and orchestration tools.
- Develop and maintain backup strategies, including regular testing of recovery processes.
- Implement disaster recovery plans (DRP) and business continuity solutions.
- Set up system and network monitoring tools (e.g., Nagios, Zabbix) to ensure uptime and performance.
- Conduct regular performance analysis and capacity planning.
- Generate reports on system performance, availability, and utilization.
- Implement IT security measures in accordance with industry standards (e.g., ISO 27001, NIST).
- Conduct regular vulnerability assessments and security audits.
- Ensure compliance with data privacy and protection regulations (GDPR, HIPAA, etc.)
- Provide Level 2/3 & On-site support to resolve user issues and escalate complex problems.
- Document systems, procedures, and best practices for operation and troubleshooting.
- Work with cross-functional teams to align IT infrastructure with business goals.
- Collaborate with vendors for procurement and support of IT hardware/software.
- Manage relationships with external service providers and cloud vendors.
- Fluency in Mandarin is preferred.
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- 5+ years of experience in IT support, infrastructure, or IT operations.
- Advanced experience with Windows, macOS, and enterprise IT environments.
- Strong experience supporting Active Directory, Azure AD, and Office 365 environments.
- Solid understanding of networking concepts (LAN/WAN, VPN, firewalls, routing).
- Experience supporting and enhancing IT infrastructure environments.
- Ability to troubleshoot complex technical issues and perform root cause analysis.
- Experience coordinating with vendors and external service providers.
- Ability to provide technical guidance to junior team members.
- Strong communication and collaboration skills.
- Experience with automation or scripting (Power Shell, Python, Bash).
- Familiarity with cloud infrastructure (Azure/AWS).
- Familiarity with security tools and best practices.
- ITIL, Microsoft, or cloud certifications.
- Experience in multi-site or distributed IT environments.
- Fluency in Mandarin.
Primary Location Pay Range: $40 to $47/hour.
iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.
Visit us at
iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability.
In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.
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